Support forumCategory: Questionstwillo is not sending sms to customer
me@declanmair.com asked 1 month ago

Hi,
I’ve just purchased and set up the twillo integration to send SMS. 
Followed all the steps correctly, changed twillo to a paid account (not the free trial). Any appointments booked though, no SMS are received or appear to be attempted to be sent from Twillo. 
Thanks,
Declan 

10 Answers
Nikola Loncar Staff answered 4 weeks ago

Hi, sorry for waiting reply. Can you please tell me is that tutorial from this link that you have followed?

me@declanmair.com replied 4 weeks ago

Hi, yes I followed that.

me@declanmair.com answered 3 weeks ago

Hi, Can I chase an update here please?

Nikola Loncar Staff answered 3 weeks ago

Hi sorry for waiting. Can you please create a temp wp account for me so I can check settings? Mail is nikolanbg[at]gmail[dot]com

Best regards,
Nikola

me@declanmair.com replied 3 weeks ago

Hi, did you have any luck?

me@declanmair.com answered 3 weeks ago

Hi, any luck here… this has been a long standing issue now. 

Nikola Loncar Staff answered 3 weeks ago

Hi sorry for waiting. Can you please resend access data. I was not able to find it. Will resolve it asap.

Best regards,
Nikola

Nikola Loncar Staff answered 2 weeks ago

Hi Declan, thanks for access and sorry for waiting I am on it.

Best regards,
Nikola

Nikola Loncar Staff answered 2 weeks ago

Hi Declan, one question. By looking at one appointment from site I see phone number that is 07527350630. Can you please tell me if the phone number +447527350630 is valid one? EA is removing leading 0. If that is the case can you test it by removing +44 from country settings and then in from add full number with country code.

Best regards,
Nikola

me@declanmair.com answered 2 weeks ago

No, I will send you my number. Please remove the number above.
Ok, I tried removing the country settings. Added the +44 when booking a test appointment. Still no SMS message. 
Checked the Twillo logs, it hasnt tried to send any messages

me@declanmair.com answered 2 weeks ago

The issue was the “Send From:” field didnt contain the number, I’d used the business name thinking it accepted that. Works now.

Nikola Loncar Staff answered 2 weeks ago

Hi thanks for the update. You can have name instead of phone number but Twilio is charging that extra.

Best regards,
Nikola