Support forumCategory: BugsReservation notification does not arrive in admin mailbox
franz bgt asked 3 years ago

I use easy appointment since september 2019 but since 2 weeks I don’t receive the reservation notification anymore.. The customer receive the email correctly.
Is it linked with the recent update ?
Best regards.

4 Answers
Nikola Loncar Staff answered 3 years ago

Hi,

can you please tell me do you have any error records when you open EA Settings > Tools page regarding that.

Best regards,
Nikola

franzbgt answered 3 years ago

yes, i copy it :

———— ERROR #3 ————
TYPE: MAIL
ERRORS: {“wp_mail_failed”:[“You must provide at least one recipient email address.”]}
ERRORS_DATA: {“wp_mail_failed”:{“to”:[“”],”subject”:”Consultation d’ost\u00e9opathie “,”message”:”\n\n \n \n \n \n Cher\/Ch\u00e8re , \n\u00a0\nJe vous confirme que nous avons rendez-vous le 25 octobre 2019 \u00e0 16 h 00 min\u00a0 \u00e0 l’adresse : Rue Th\u00e9ophile Vander Elst, 15.\n\u00a0\nOst\u00e9opathiquement,\n\u00a0\nFranz Bouguet\nOst\u00e9opathe D.O\nGSM: 04.97.53.87.65\n \n”,”headers”:[],”attachments”:[],”phpmailer_exception_code”:2}}
———- ERROR #3 END ———-

———— ERROR #2 ————
TYPE: MAIL
ERRORS: {“wp_mail_failed”:[“You must provide at least one recipient email address.”]}
ERRORS_DATA: {“wp_mail_failed”:{“to”:[“”],”subject”:”Consultation d’ost\u00e9opathie “,”message”:”\n\n \n \n \n \n mail\n \n”,”headers”:[],”attachments”:[],”phpmailer_exception_code”:2}}
———- ERROR #2 END ———-

———— ERROR #1 ————
TYPE: MAIL
ERRORS: {“wp_mail_failed”:[“You must provide at least one recipient email address.”]}
ERRORS_DATA: {“wp_mail_failed”:{“to”:[“”],”subject”:”Consultation d’ost\u00e9opathie “,”message”:”\n\n \n \n \n \n Cher\/Chère Vandertalen Juliette, \n \nJe vous confirme que nous avons rendez-vous le 4 octobre 2019 à 16 h 45 min PM à l’adresse : Rue Th\u00e9ophile Vander Elst, 15.\n \nOstéopathiquement,\n \nFranz Bouguet\nOstéopathe D.O\nGSM: 04.97.53.87.65\n \n”,”headers”:[],”attachments”:[],”phpmailer_exception_code”:2}}
———- ERROR #1 END ———-

Nikola Loncar Staff answered 3 years ago

Hi, can you please paste here custom form field name for that email field.

Best regards,
Nikola

franzbgt answered 3 years ago

hi,
copy that wetransfer link and you wil have the screenshot of the custom form field for that email field:
https://we.tl/t-HL3V60BIqy
hope you can help with my problem,
thanks a lot

Nikola Loncar Staff replied 3 years ago

Hi, sorry for waiting. That looks fine. Can you please take a screenshot of Custom fields settings. It’s down the list on that same page.

Best regards,
Nikola