Support forumCategory: Questionsrecovering connections
tomas_gomez asked 1 month ago

Hello, for some reason all my connections have disappeared. Can you tell me if there is any backup to recover them?

5 Answers
tomas_gomez answered 1 month ago

I have also restored backups to the hosting but the connections are not showing up, why is this happening?

Nikola Loncar Staff answered 1 month ago

Hi, sorry for waiting. Most likely there are some issues with ids of those things services/locations/workers. Do you have any error inside browser console when you open connections page?

Best regards,

tomas_gomez answered 1 month ago

I don’t see any apparent errors on the connections page.
I would appreciate a quick response, since we paid for it at the time, and all this should not fail.
Thank you.

Nikola Loncar Staff answered 3 weeks ago

Sorry for waiting. If you have access to database on hosting you can check what is going on inside ea_connections table. Those rows should be there. If that table is empty then restore from backup was partial and you will have to add them manually.

Best regards,

tomas_gomez answered 3 weeks ago

I already had to do it manually… what I would like to know is why this happens and how to avoid it.