Support forumCategory: Questionsrecovering connections
tomas_gomez asked 12 months ago

Hello, for some reason all my connections have disappeared. Can you tell me if there is any backup to recover them?

5 Answers
tomas_gomez answered 12 months ago

I have also restored backups to the hosting but the connections are not showing up, why is this happening?

Nikola Loncar Staff answered 12 months ago

Hi, sorry for waiting. Most likely there are some issues with ids of those things services/locations/workers. Do you have any error inside browser console when you open connections page?

Best regards,

tomas_gomez answered 11 months ago

I don’t see any apparent errors on the connections page.
I would appreciate a quick response, since we paid for it at the time, and all this should not fail.
Thank you.

Nikola Loncar Staff answered 11 months ago

Sorry for waiting. If you have access to database on hosting you can check what is going on inside ea_connections table. Those rows should be there. If that table is empty then restore from backup was partial and you will have to add them manually.

Best regards,

tomas_gomez answered 11 months ago

I already had to do it manually… what I would like to know is why this happens and how to avoid it.