Support forumCategory: QuestionsNever Received Purchase
Michael DelRosso asked 5 years ago

Hello! Never received extension .ZIP

6 Answers
Nikola Loncar Staff answered 5 years ago

Hi,
 
sorry for that email can sometimes end up in spam or even block. Can you please tell me first part of transaction and date when you bought it? Is it today?
 
Best regards,
Nikola
 
 

conormichael answered 5 years ago

Nikola, 
I’m having a hard time responding to you regarding this. The plugin was purchased today. We have confirmation from PayPal that it was paid for, but it is not in our Junk folder.

Nikola Loncar Staff answered 5 years ago

Can you please send me the part of transaction id and you will get new email with download link asap.
 
Best regards,
Nikola

conormichael replied 5 years ago

Transaction ID: 0GJ75010V8802341B

conormichael answered 5 years ago

Nikola, I still haven’t received the download. Is this normal?

Nikola Loncar Staff answered 5 years ago

No, looks like there is some delay on PayPal side. There was couple of transactions today that are not yet processed. Please wait a little bit if you don’t get it within next hour. If you don’t get it I will resend you those emails.
 
Best regards,
Nikola

conormichael replied 5 years ago

Thank you.

Nikola Loncar Staff answered 5 years ago

Some emails are just dispatched, is there anyone that haven’t yet received notification email with download link?
Best regards,
Nikola