Here is the situation:
1. Connection-1 defined with Service-1, location-1, worker-1, 1 time slot
2. Connection-2 defined with Service-2, location-2, worker-1, 5 time slot
Gcal connector is used, referring to the same calendar for both connections
One appointment has been booked for connection-1 on time t1– No problem
When trying to book an appointment for connection-2 on time t1, EA doesn’t see that worker-1 is busy with connection-1 and therefore allows to book 4 (5-1) new appointments at t1.
This does not reflect the reality: worker-1 cannot work on several connections (different locations, different services) at the same time.
One might also consider that it’s not possible to use one location for different services and different workers at the same time.
Hi Olivier can you please check if there is selected option called multiple work at EA Settings > Customize page?
Under EA Settings > Customize page, options are :
“Locations / Services / Workers / Connections / Settings / Tools”
Not sure it answers your question well …
Settings it is 😉