Support forumCategory: BugsHow to handle multiples connections with multiple time slots related to one worker
olivier_lecomte asked 2 weeks ago

Hello,
Here is the situation:
1. Connection-1 defined with Service-1, location-1, worker-1, 1 time slot
2. Connection-2 defined with Service-2, location-2, worker-1, 5 time slot
Gcal connector is used, referring to the same calendar for both connections
One appointment has been booked for connection-1  on time t1– No problem
When trying to book an appointment for connection-2 on time t1, EA doesn’t see that worker-1 is busy with connection-1 and therefore allows to book 4 (5-1) new appointments at t1.
This does not reflect the reality: worker-1 cannot work on several connections (different locations, different services) at the same time.
Best regards,
Olivier

olivier_lecomte replied 2 weeks ago

One might also consider that it’s not possible to use one location for different services and different workers at the same time.

1 Answers
Nikola Loncar Staff answered 1 week ago

Hi Olivier can you please check if there is selected option called multiple work at EA Settings > Customize page?

Best regards,
NIkola

olivier_lecomte replied 1 week ago

Hi Nikola,
Under EA Settings > Customize page, options are :
“Locations / Services / Workers / Connections / Settings / Tools”

Not sure it answers your question well …

Nikola Loncar Staff replied 1 week ago

Settings it is 😉