Support forumCategory: BugsHave to reauthorise every few months
CraigMcKee asked 5 months ago

Is there a reason I have to remove my access token and readd every few months? 
This seems to happen every 6 – 8 weeks and is fixed by me removing and readding my token.  Any ideas? 

9 Answers
Nikola Loncar Staff answered 5 months ago

Hi, is your Google Console App set to be in Production mode instead of testing? Have you changed password for that Google Account?

Best regards,
Nikola

CraigMcKee answered 5 months ago

No, no password change and app isn’t in testing mode:( 

CraigMcKee replied 5 months ago

Your video link doesn’t work any more so not sure if the API creation process has changed?

Nikola Loncar Staff replied 5 months ago

Can’t access video tutorial?

CraigMcKee answered 5 months ago

My mistake – last time I had an issue, I tried to rewatch your Youtube about creating the API and it didn’t work – just checked again and it is. This doesn’t look good – just logged back onto the Google Console and it looks like it has dropped (or is dropping again)

Nikola Loncar Staff answered 5 months ago

I am not sure why. Google can revoke those tokens at any time. I have on one site that is there 2 years without any issues. Maybe it hit some limit. How many calls there are?

Best regards,
Nikola

CraigMcKee replied 5 months ago

Not too many, they get about 5 – 10 appointments a day. Then I get shouted at because it has stopped working again 🙁

Nikola Loncar Staff answered 5 months ago

I would suggest that you increase interval of syncs to like 15 or 30 minutes. You can also try setting the limit to 60 days for sync period.

Best regards,
Nikola

CraigMcKee answered 5 months ago

I’m only set to something like 8 weeks so 56 days but I will try increasing the sync interval – do I need to amend the Cron job?  Is there anywhere I might get some information (error logs are empty) about what is happening? 

Nikola Loncar Staff replied 5 months ago

You don’t need to change Cron job settings on your hosting. Just save it inside EA Extension settings that should be enough.

Best regards,
Nikola

CraigMcKee answered 5 months ago

Ok, I’ll try that, thanks

Nikola Loncar Staff answered 5 months ago

Hi, we can add maybe email notification in case token is not longer valid?

Best regards,
Nikola

CraigMcKee answered 5 months ago

Can I do that? That would be useful? How do I do it?