Have to reauthorise every few months

Support forum › Category: Bugs › Have to reauthorise every few months
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CraigMcKee asked 1 year ago
Is there a reason I have to remove my access token and readd every few months?  This seems to happen every 6 - 8 weeks and is fixed by me removing and readding my token.  Any ideas? 
9 Answers
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Nikola Loncar Staff answered 1 year ago
Hi, is your Google Console App set to be in Production mode instead of testing? Have you changed password for that Google Account? Best regards, Nikola
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CraigMcKee answered 1 year ago
No, no password change and app isn't in testing mode:( 
CraigMcKee replied 1 year ago

Your video link doesn’t work any more so not sure if the API creation process has changed?

Nikola Loncar Staff replied 1 year ago

Can’t access video tutorial?

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CraigMcKee answered 1 year ago
My mistake - last time I had an issue, I tried to rewatch your Youtube about creating the API and it didn't work - just checked again and it is. This doesn't look good - just logged back onto the Google Console and it looks like it has dropped (or is dropping again)
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Nikola Loncar Staff answered 1 year ago
I am not sure why. Google can revoke those tokens at any time. I have on one site that is there 2 years without any issues. Maybe it hit some limit. How many calls there are? Best regards, Nikola
CraigMcKee replied 1 year ago

Not too many, they get about 5 – 10 appointments a day. Then I get shouted at because it has stopped working again 🙁

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Nikola Loncar Staff answered 1 year ago
I would suggest that you increase interval of syncs to like 15 or 30 minutes. You can also try setting the limit to 60 days for sync period. Best regards, Nikola
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CraigMcKee answered 1 year ago
I'm only set to something like 8 weeks so 56 days but I will try increasing the sync interval - do I need to amend the Cron job?  Is there anywhere I might get some information (error logs are empty) about what is happening? 
Nikola Loncar Staff replied 1 year ago

You don’t need to change Cron job settings on your hosting. Just save it inside EA Extension settings that should be enough.

Best regards,
Nikola

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CraigMcKee answered 1 year ago
Ok, I'll try that, thanks
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Nikola Loncar Staff answered 1 year ago
Hi, we can add maybe email notification in case token is not longer valid? Best regards, Nikola
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CraigMcKee answered 1 year ago
Can I do that? That would be useful? How do I do it?