Support forumCategory: BugsGrey out booked slots
Alex H asked 3 weeks ago

Hi
When someone books an appointment slot, the slot immediately prior to also being taken, and I am puzzled as to why.

Christingle Treasure Hunt 2020


I am assuming that I have done something wrong

4 Answers
Nikola Loncar Staff answered 3 weeks ago

Hi Alex, do you have block before set for those services?

Best regards,
Nikola

Alex H answered 3 weeks ago

Hi Nikola.
Thanks very much for your response.  
In Settings > Services > Block Before and Block after are set to 0
 
 

Nikola Loncar Staff replied 2 weeks ago

Hi Alex, can I try booking one appointment?

Best regards,
Nikola

Alex H answered 2 weeks ago

Hi Nikola. yes of course, its the test site, so no problems.  If need be, I can give you access to the back-end
Thanks again for your continued help
 

Alex H replied 2 weeks ago

Hi Nikola. Have you managed to get to the bottom of this issue please? very many thanks. Alex

Alex H answered 2 weeks ago

Hi Nikola
I thought I would just do an audit of the appointments.    We have a total of 22 slots – 15:100 to 16:45 at 5 minute intervals.
On the live website we have 12 slots books: 15:00, 15:05, 15:10, 15:15, 15:20, 15:45, 16:00, 16:15, 16:20, 16:30, 16:35, 16:45
The website is showing 5 slots still available: 15:25, 15:30, 15:35, 15:50, 16:05
Therefore we are missing the slots for: 15:40, 15:55, 16:10, 16:25, 16:40
I have no idea why these are not being displayed, but need to get them back quickly so that people can book them
Have you any ideas please?
Thanks