Support forumCategory: BugsGoogle Calendar time wrong, and can not move on to fill the personal info
Dominic Mestas asked 5 years ago

Hi Nikolas,
Thank you for your respond last time for the question of time zone, we have fixed it according to your suggestion.
Now we have purchased the Connect function, and successfully synced, however we found the appointment appears 7 hours earlier on Google Calendar. I have set the time zone on both Google Calendar and WP, and I saw another gentleman has the same issue and he fixed it with google_logic.php file. Do you know where can I find it or how can I fix the time difference?
At the same time, when I tried to make an an appointment on user’s page, after selected time, I can not move on the fill the personal info, the whole part is still grey. However my boss is able to make the appointment on his laptop. I have tried it on different browsers, it still won’t work. I also noticed I won’t be able to delete some of the custom fields while it will show “error on delete”.
I hope I made everything understandable. We love your plugin!
Best Wished!

5 Answers
Nikola Loncar Staff answered 5 years ago

Hi,

can you please tell me if you are using named time zone inside General Settings page in Admin panel in WP? That can make a problem.

Best regards,
Nikola

DOMINIC_MESTAS replied 5 years ago

Yes, We were using UTC -7.

And when I am trying to test with Los Angeles Time Zone and UTC, both my and my boss’ laptop were failed of making appointments. After choosing the Location and Service, the calendar popped the schedule for next day, and after click on a time, it won’t let us move on to personal information. Therefore I can not test if changing time zone fixed the time on Google Calendar.

Nikola Loncar Staff answered 5 years ago

You should choose named Los Angeles timezone for testing. Also that time zone must be inside Google Calendar. So please change it to Los Angeles and send me the link to customers page with EA form so I can test it.
Best regards,
Nikola

DOMINIC_MESTAS replied 5 years ago

I have changed the time zone to Los Angeles. Still have problem with test on the site page.

DOMINIC_MESTAS answered 5 years ago

Hi Nikolas,
 
Right now the page allows us to make appointments but it does not show on the Google Calendar any more. 
 
We will need to have the business starting to run itself within a week. The EA calendar is very unstable, and it will take 24 hours to get one answer from support forum. Would you please let us know if you will be available for a phone meeting anytime soon, so we can fix everything as soon as possible? You can email me at marindazha@yahoo.com.
 
Thanks,
 
Marinda

DOMINIC_MESTAS answered 5 years ago

Hi Nikolas,
 
I have been trying delete the connect and reconnect for 2 days. And the google calendar still not working. We really need you to help us to fix it. Or our business will be effect due to EA fails.
 
We really wish we could either be in touch with you personally or at least get some respond.
 
Best,
 
Marinda

Nikola Loncar Staff answered 5 years ago

Hi Mirinda,
I have sent you the email.
Best regards,
Nikola