Error in Scheduling hours

Support forumCategory: QuestionsError in Scheduling hours
alexandra_rivera asked 11 months ago
Hello Nikola When we schedule an appointment, for example at 9:30 a.m., until 10:00 a.m. (Screenshot 1), however, when it is confirmed, the reservation takes longer from 8:40 a.m. to 9:50 a.m. ( Screenshot 2), the confirmation information to the pending and confirmed email is correct from 9:30 am to 10:00 am (Screenshot 3 and 4); I am sending a screenshot of the settings. I do not understand why if you reserve and confirm from 9:30 to 10:00 when you check again on the day of the scheduling, it is busy from 8:40 to 9:50 am.
2 Answers
Nikola Loncar Staff answered 11 months ago
Hi Alexandra, do you have any block time within service (block before/after)? Best regards, Nikola
alexandra_rivera replied 11 months ago

Hi Nikola We have the following settings:
1. Block Time: 30
2. Busy slots are calculated by the same: worker
3. Maximum number of appointments: 5

alexandra_rivera answered 11 months ago
Hi Nikola We have the following settings:
  1. Block Time: 30
2. Busy slots are calculated by the same: worker 3. Maximum number of appointments: 5