Support forumCategory: QuestionsDeleted Appointment, Slot still Taken
Lauren La Franca asked 2 weeks ago

I have deleted an appointment for a specific date and time, but the slot is still showing 1 taken out of 6. How can I refresh this?

1 Answers
Nikola Loncar Staff answered 2 weeks ago

Hi Lauren, should not be the case. Do you use Extension plugin beside EA?

Best regards,
Nikola

laurenlafranca replied 2 weeks ago

No, we use no other plugin for this purpose. It is happening on two sites we use it on.

When they reserve a spot, and if we cancel or delete them, the spot is still taken and so no one else can fill up that spot. It shows as full. (We have 6 spots an hour)

Is there a way to clear the cache of the plugin? It may be a cache issue?

Nikola Loncar Staff replied 2 weeks ago

Hi, Cache should not be the issue. Can you please share the link to the booking page?

Best regards,
NIkola

laurenlafranca replied 1 week ago

Miyjcc.org/welcome-back and syjcc.org/welcome-back

laurenlafranca replied 1 week ago

Woops. Syjcc.org/index.php/welcome-back