lhofoundry asked 5 years ago
Hi,
Great plugin! Only problem I’m having is that I have default new appointment status set to “confirmed” and I have “send email to customer” ticked but no confirmation emails are sent to the customer. Admins get booking notification emails fine but not the customer.
Can you help please?
Thanks!
Nikola Loncar Staff answered 5 years ago
Hi,
do you have custom field called email? Looks like it can’t find address for sending. Just rename that field to simple “email” and try again.
Best regards,
Nikola
lhofoundry
replied 5 years ago Hi, I have the email field “email” and it’s still not sending emails to the user (customer). I have tried renaming it to “e-mail” too and it still doesn’t work. The option to send to user is definitely ticked.
Any ideas?
Thanks
Nikola LoncarCan you please tell me can you receive any email from your site? For example if you try to reset password? Also are there any errors inside EA Settings > Tools page?
Best regards,
Nikola
lhofoundry
replied 5 years ago All other emails are working fine. No errors.
Confirmations to admins – working.
Emails tests on tools page – working
Confirmations to customer – NOT working.
Option to send emails to user is ticked. “email” field exists and shows correct data in confirmation emails to admins. Still no email being send to users.
Nikola Loncar Staff answered 5 years ago
Hi,
can you please send me the link to that customers form?
Best regards,
Nikola