Support forumCategory: BugsConfirmation mail sent to worker a second time
bertrand_mouthuy asked 2 weeks ago

When an appointment is made my worker receive a mail to confirm or cancel the appointment.
However when my worker confirm this he receive the same mail a second time, why ?
Is there a workaround to avoid that ?

1 Answers
Nikola Loncar Staff answered 2 weeks ago

Hi,

is that the admin mail or customers mail? There is special template for admin notification (EA Settings > Customize)

Best regards,
Nikola

bertrand_mouthuy replied 2 weeks ago

it is the admin mail, here is my template :

A new reservation for #location_name#

by #name# (#phone#) on the #date# at #start#.

Do you confirm this appointment ?

#link_confirm#

Or do you cancel ?

#link_cancel#”

When my customer click on the confirm link, the appointment is confirmed has intended but the exact same mail is sent a second time.

Nikola Loncar Staff replied 1 week ago

But status has changed so that is the reason why there are two emails. Mail is send for each change.

Best regards,
Nikola