Support forumCategory: BugsConfirmation mail sent to worker a second time
bertrand_mouthuy asked 6 months ago

When an appointment is made my worker receive a mail to confirm or cancel the appointment.
However when my worker confirm this he receive the same mail a second time, why ?
Is there a workaround to avoid that ?

1 Answers
Nikola Loncar Staff answered 6 months ago


is that the admin mail or customers mail? There is special template for admin notification (EA Settings > Customize)

Best regards,

bertrand_mouthuy replied 6 months ago

it is the admin mail, here is my template :

A new reservation for #location_name#

by #name# (#phone#) on the #date# at #start#.

Do you confirm this appointment ?


Or do you cancel ?


When my customer click on the confirm link, the appointment is confirmed has intended but the exact same mail is sent a second time.

Nikola Loncar Staff replied 6 months ago

But status has changed so that is the reason why there are two emails. Mail is send for each change.

Best regards,