Support forumCategory: BugsConfirmation emails are not sending to customers
jonas_eriksson asked 4 months ago

We are facing a problem. When customer book an appointment, we and they get the initial email about the reservation but when we confirm the appointment, they don’t get reservation confirmation email.

We have checked the email log of our SMTP server and there is no confirmation email in the log. Can you please guide us to fix it?
For your info, there is no log in EA error log page.

Installed plugin version:
Easy Appointments – 3.10.3
Easy Appointments Connect – 0.14.0

Thanks in advance

1 Answers
Nikola Loncar Staff answered 4 months ago

Hi, do you have template for confirmed mails in settings? Email with empty template are ignored.

Best regards,

jonas_eriksson replied 4 months ago

yes, we do have template for confirmed mail in the setting but still it is not sending the confirmation email to the customers

jonas_eriksson replied 4 months ago

Hi, Any idea to solve this issue?

jonas_eriksson replied 4 months ago

It seems cancellation email notification is sending to the customer but not confirmation email notifications. Any idea what might be the issue?

Another thing, we can’t able to find the latest version no of the plugin, so we can cross check whether we have latest version or not?. Is it possible to find it?. Please let us know