Confirmation emails are not sending to customers

Support forum › Category: Bugs › Confirmation emails are not sending to customers
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jonas_eriksson asked 10 months ago
Hi, We are facing a problem. When customer book an appointment, we and they get the initial email about the reservation but when we confirm the appointment, they don't get reservation confirmation email.

We have checked the email log of our SMTP server and there is no confirmation email in the log. Can you please guide us to fix it? For your info, there is no log in EA error log page.

Installed plugin version: Easy Appointments - 3.10.3 Easy Appointments Connect - 0.14.0

Thanks in advance    
1 Answers
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Nikola Loncar Staff answered 10 months ago
Hi, do you have template for confirmed mails in settings? Email with empty template are ignored. Best regards, Nikola
jonas_eriksson replied 10 months ago

yes, we do have template for confirmed mail in the setting but still it is not sending the confirmation email to the customers

jonas_eriksson replied 10 months ago

Hi, Any idea to solve this issue?

jonas_eriksson replied 10 months ago

It seems cancellation email notification is sending to the customer but not confirmation email notifications. Any idea what might be the issue?

Another thing, we can’t able to find the latest version no of the plugin, so we can cross check whether we have latest version or not?. Is it possible to find it?. Please let us know