Support forumCategory: QuestionsBooked servicestimes aren't blocked correct at schedule
Mario asked 2 weeks ago

Hey Nicola,
we have a question/problem with reservations that are not blocked at the schedule.
This would be the situation with an exemple:
1 Location / 1 Worker / Workingtime: 8:00 – 12:00 and 13:30 – 17:00 Mo-Fr
Service S 60 Min. / Slot Step 30 Min
generated the following schedule
8:00 – 9:00 / 8:30 – 9:30 / 9.00 – 10.00 / 9:30 – 10:30 / 10:00 – 11:00 / 10:30 – 11:30
and the same between 13:30-17:00
Now our problem is that if customer A book this service (60 min) at 8:00 another customer can book the same service starting at 8:30. 
We have the same problem with all your services. The have different duration times but all with 30min. slot steps.  
How do we have to solve these problems?
A quick explanation would be very helpful.
Thanks,
Mario
 
 

1 Answers
Nikola Loncar Staff answered 1 week ago

Hi Mario, can you please open in Admin part EA Reports table and time overview report.I will need more details on that. Those services are connected to same Worker? How many slots are there in connection? Can you please share link to that form?

Best regards,
Nikola