Dear Nicola, Thank you for your persistent support in making "Easy Appointments" great! We have the following issues: 1) a Bug when Confirming or Cancelling Appointment When we did the text for the pending notifications we had no problem in using the tags such as "#service_name#"  #date#, from #start# to #end#,  It flawlessly informs the customers in their emails about the service, the date, when it starts and when it ends. However, when we switch to CONFIRM the appointment or to CANCEL the appointment SOMETIMES, NOT ALWAYS, 30% of the cases, which is a big number, it changes the values for #start# to #end# in the cancellation and confirmation notifications with some RANDOM numbers. For instance, if the appointment was reserved for the ‘Service X” for 28 September 2018 from 8:00AM to 9:00 AM, when we confirm the appointment, the costumer receives an email stating that the appointment for the ‘Service X” for 28 September 2018 from 0:00AM to 5:55 AM was successfully confirmed. Costumers get confused and send us e-mails to show this mistake. To temporary deal with this problem from the confirmation form we have removed #start# to #end#. However, we cannot remove #link_cancel# because this is an essential function which is also related to our second issue. 2) Long URL to cancel  In the pending form we put #link_cancel#. It looks good in the form. However customers receive it in long url form. Your advice on how to promptly solve the above issues will be highly appreciated.