Support forumWhen deleting in EA it's NOT deleted in GCAL
vegardbell asked 2 weeks ago

Hey.
I have set the following setting: “delete from GCal will: Cancel appointment in EA”
So, when I set an appointment in EA to CANCELED, it will also be deleted in GCal.
But, if I delete from EA, nothing happens in GCal. Should it be like this?
Is this because I have selected “cancel appointments in EA” or is it a bug?

4 Answers
Nikola Loncar Staff answered 2 weeks ago

Hi, can you please tell me are there any warning info at top of EA GCal Settings page regarding Cron?

Best regards,
Nikola

vegardbell answered 2 weeks ago

Hey. There is no error message on top of EA settings. You can see screenshot here: 
https://postimg.cc/sBgMb3m3

Nikola Loncar Staff replied 2 weeks ago

Hi, you are missing workers in advance sync mappings?

Best regards,
Nikola

vegardbell answered 2 weeks ago

That is correct. I do not have any name on the WORKER field, and that’s why it’s showing blank. There are different workers almost each time on these events.
Ok, so I created an event and waited for it to appear in GCAL. Then I delete it inside EA and wait for the next update interval at 0615. The event in GCAL is NOT deleted (I have to set the event in EA to cancel for it to be deleted in GCAL)
This is from the log:
[2020-05-19 6:15:02.925738] [info] Sync started
[2020-05-19 6:15:02.925945] [debug] Calendars for sync
h0a5m0kk60h43msa5nds1rqf2g@group.calendar.google.com: array(
‘location’ => ‘1’,
‘service’ => ‘3’,
‘worker’ => ‘3’,
)
pfcdcqhnk3i2ljoq59j7vgcr48@group.calendar.google.com: array(
‘location’ => ‘1’,
‘service’ => ‘4’,
‘worker’ => ‘3’,
)
ut6jeulsp709c9tqv2c72tkigg@group.calendar.google.com: array(
‘location’ => ‘1’,
‘service’ => ‘1’,
‘worker’ => ‘3’,
)
ggpf3gpd7jc7sr4rb7ft91ncpo@group.calendar.google.com: array(
‘location’ => ‘2’,
‘service’ => ‘5’,
‘worker’ => ‘3’,
)
2d296m2qadvg3e404ihq25asqo@group.calendar.google.com: array(
‘location’ => ‘2’,
‘service’ => ‘6’,
‘worker’ => ‘3’,
)
[2020-05-19 6:15:02.926116] [info] Syncing events for Calendar: h0a5m0kk60h43msa5nds1rqf2g@group.calendar.google.com
[2020-05-19 6:15:02.926162] [info] Sync event within next 365
[2020-05-19 6:15:03.162548] [info] Fetched from Google Calendar 4 events
[2020-05-19 6:15:03.170152] [info] Synced events : 4
[2020-05-19 6:15:03.170239] [info] Syncing events for Calendar: pfcdcqhnk3i2ljoq59j7vgcr48@group.calendar.google.com
[2020-05-19 6:15:03.170308] [info] Sync event within next 365
[2020-05-19 6:15:03.331393] [info] Fetched from Google Calendar 5 events
[2020-05-19 6:15:03.337373] [info] Synced events : 5
[2020-05-19 6:15:03.337420] [info] Syncing events for Calendar: ut6jeulsp709c9tqv2c72tkigg@group.calendar.google.com
[2020-05-19 6:15:03.337460] [info] Sync event within next 365
[2020-05-19 6:15:03.574101] [info] Fetched from Google Calendar 2 events
[2020-05-19 6:15:03.577224] [info] Synced events : 2
[2020-05-19 6:15:03.577290] [info] Syncing events for Calendar: ggpf3gpd7jc7sr4rb7ft91ncpo@group.calendar.google.com
[2020-05-19 6:15:03.577346] [info] Sync event within next 365
[2020-05-19 6:15:03.826978] [info] Fetched from Google Calendar 0 events
[2020-05-19 6:15:03.827739] [info] Synced events : 0
[2020-05-19 6:15:03.827790] [info] Syncing events for Calendar: 2d296m2qadvg3e404ihq25asqo@group.calendar.google.com
[2020-05-19 6:15:03.827863] [info] Sync event within next 365
[2020-05-19 6:15:03.991703] [info] Fetched from Google Calendar 1 events
[2020-05-19 6:15:03.994044] [info] Synced events : 1
[2020-05-19 6:15:03.994110] [info] Total sync events : 12
[2020-05-19 6:15:03.999284] [info] There are no new appointments needed to be send to Google Calendar
[2020-05-19 6:15:03.999352] [info] Sync Done

Nikola Loncar Staff replied 2 weeks ago

Hi, can you please try instead of delete it from EA to cancel it. In case of Canceled appointment it should be removed right away from GCal.

Best regards,
Nikola

vegardbell answered 2 weeks ago

Hi! Cancelling the appointment in EA does work fine, and it will delete in GCAL. Just thought that it should also be deleted if I hit DELETE in EA. Thanks.

Nikola Loncar Staff replied 7 days ago

We will see to change that part so it can be removed also from GCal. 🙂

Best regards,
Nikola