Support forumCategory: Bugs'Two step action links in email' does not work
Antonello asked 2 weeks ago

Hi Nikola,
I’ve already wrote you about this problem.
The ‘2 step action‘ doesn’t work for me. I’ve tested it on several websites with no success. The links in the email (confirm, cancel) are automatically triggered by the mail server or manually if i click on the link in the email.
I never see an additional Yes/No dialog where I can confirm the action in a second step.
I saw that other users had the same problem. I couldn’t find a solution in the forum. Do you have an idea where the problem can be? is there anything else i can try?

Thank you

5 Answers
Nikola Loncar Staff answered 2 weeks ago

Hi, can you please check one of those links? Do you see form where you need to confirm the action?

Best regards,

Antonello answered 2 weeks ago
Nikola Loncar Staff answered 2 weeks ago

What happens when you click on it? If that appointment is already canceled please change that status to pending in Admin part and try again.

Best regards,

Antonello answered 2 weeks ago

The Standardstatus is set to pending. So all the new appointment request are pending.
I test now the plugin on a server that doesn’t trigger the email links.
If i click on the email link (confirm), than i see a new page with a confirm message.
The same if i click on the cancel link, than i see a cancel message.
After that the appointment status is correctly updated in Admin. 
Hier my settings:

But i need the two step function because the server of my customer trigger all the links in the email..

Nikola Loncar Staff answered 2 weeks ago

Hi, thanks for screenshots, are those events in past time? That could be only reason why you couldn’t see the two step action.

Best regards,

Antonello replied 2 weeks ago

No, events are not in the past time.
Now i tried it with an event with date December 2022 with the same result.

paulo_armando_goncalves replied 3 days ago

Any news on this?
I am facing EXACTLY the same problem.