some Customer on gmail not getting confirmation email

Support forumsome Customer on gmail not getting confirmation email
ernesto_parisii Staff asked 4 years ago
Dear Community, I have a few clients reporting that they don’t get email notification after an appointment has been confirmed. They use gmail as account. But I have a gmail test account too and I get these emails.  Any ideas why for some clients using gmail does not work? Are these emails forwarded to a different folder within gmail?
1 Answers
Nikola Loncar Staff answered 4 years ago
Hi, sorry for waiting. It is difficult to say. I will suggest that you check content of that mail. Maybe it is looking as spam. For example if there are no particular info regarding appointment or it is too short etc. Best regards, Nikola