Reservation auto cancelled

Support forumReservation auto cancelled
jas_awla Staff asked 1 year ago
Hi, We are using pro / paid version of easy appointment. Sometime any user add reservation information, we have following issues :
  • Reservation getting auto cancelled
  • We set single slot booking but due to auto cancellation, its allowing another booking on same time slot.
  • Some reservation number entries not showing. Like last reservation number was 680 and most recent is 686 ? Anything wrong with some reservation entries between 680 - 686 ?
  • Sometime reservation entries showing for 5 mins and once its synced with calendar, its removed from appointment list at wp-admin but showing in calendar.
Hope you will check all points and update us to fix all these points. Thanks, Jas    
2 Answers
Nikola Loncar Staff answered 1 year ago
Hi Jas, can you please try next thing. Inside EA settings mail part, there is a option to set two step mail actions is that turned on? Best regards, Nikola
CellDigital Staff answered 1 year ago
Was this resolved as we have the same issue?
CellDigital Staff replied 1 year ago

We have this setting and has been on for the past 2 years, would it help if this were turned off?

Nikola Loncar Staff replied 1 year ago

No, that option needs to be turned on. Can you please tell me do you see prompt message when you try to cancel appointment via link?

Best regards,