Support forumCategory: QuestionsReminder text not sending, actual booked time & "created" time record are different
sang_dang asked 3 weeks ago

Hi Nik,
I have searched the forum but can’t find answers. Anyway, confirmation text sent just fine but I can’t get the reminder text to send.
Also, the actual time I booked the appointments is somehow 1 hour different than the booked time recorded in the appointment in the system. For example, when I booked the appointment at 5pm, the system will record that it was booked at 6pm even though it’s still just 5pm. Please help!

sang_dang replied 3 weeks ago

here is the screenshot of the appointment i made, you can tell it doesn’t make any sense. I made an appt. at 1:51pm for 2:00pm appointment but the system shown it was created at “2:51pm”.
https://erealtybakersfield.com/wp-content/uploads/2019/12/APT.jpg

3 Answers
Nikola Loncar Staff answered 2 weeks ago

Hi Sang, I will check that. Looks like it is using server timezone settings instead of WordPress ones

Best regards,
Nikola

sang_dang replied 2 weeks ago

Hi Nik, I forgot to update you that I did eventually get the reminder texts. But please see attached picture. I set the reminder to remind 5 minute before the appointments. As you can see, i got all 3 reminder texts at the same time for 3 different appointment slots. I hope this helps you understand the problem more. BTW, how soon do you think we can download the next update?
https://erealtybakersfield.com/wp-content/uploads/2020/01/Screenshot_20200102-102656_Messages.jpg

sang_dang replied 1 week ago

Hi Nik, Do you have an ETA on getting this reminder text problem fix? it just doesn’t work the way it suppose to. does it have to do with that server timezone?

Nikola Loncar Staff answered 1 week ago

Hi Sang,

new version of Extension will be released within next 24h.

Best regards,
Nikola

sang_dang replied 1 week ago

great thanks, can’t wait 🙂

Nikola Loncar Staff answered 1 week ago

Hi Sang,

new version of Extension will be released within next 24h.

Best regards,
Nikola

sang_dang replied 3 days ago

Hi Nik, Just want to let you know that the latest plugin didn’t fix anything me. All the issues remain the same as described above. The appointment booked time created in the system are still somehow 1hour ahead of the actually booked time and i still can’t get the reminder text to send. Sometime they sent but usually after the appointment time and most of the time they dont even send at all. It’s just very weird…

sang_dang replied 14 hours ago

Hi Nik, could this reminder text problem that i’m having have anything to do with cron?