Support forumReally, really slow
CraigMcKee asked 4 years ago

http://www.excelheating.co.uk/booking/ 
 
Users are complaining it’s taking up to a minute to load!! What’s the matter? 

CraigMcKee replied 4 years ago

Not for me. It’s still 10 seconds per click.

Can I request a refund from EA Connect and I’ll try something else?

Nikola Loncar Staff replied 4 years ago

For some reason it’s still really slow. You will get refund.

Best regards,
Nikola

Nikola Loncar Staff replied 4 years ago

Can you please send the date/time when transaction was made and email address from that PayPal account so I can find it.

Best regards,
Nikola

CraigMcKee replied 4 years ago

Is this ok? Also, I spoke to someone who suggests that the plugin is checking every date every time as opposed to just the date selected?

From: Easy Appointments
Date: 4 November 2018 at 18:37:39 GMT
To:
Subject: Easy Appointments Extension

Hi Simon Bayliss,
thank you for buying Extension plugin for Easy Appointments, you can download it via this link

Nikola Loncar Staff replied 4 years ago

Hi Craig, if you want we can add an option to disable that everyday check for calendar. So user will have to click on day in order to see free slots.

Best regards,
Nikola

CraigMcKee replied 4 years ago

I think the user would find that very frustrating. Does it not search for days first and then search for times JUST on the selected day?

3 Answers
Nikola Loncar Staff answered 4 years ago

Hi Craig,

is that shared hosting? Performance can be an issue on overloaded hosting or limited one.

Best regards,
Nikola

CraigMcKee replied 4 years ago

I don’t think it is. The rest of the site seems to work quickly enough. It certainly doesn’t work like your example calendars.

CraigMcKee replied 4 years ago

I received this response from my hosts:

As you can see in the report which I provided in one of my previous responses our web servers respond in around 1.5 seconds.

In order to exclude any server performance issues, we’ve increased the PHP maximum memory to 512 MB and the maximum execution time for scrips to 120 seconds.

We’ve done that by creating two php.ini files with the below lines, placing one in the web hosting’s public_html folder and one in the public_html/wp-admin folder.
” memory_limit = 512M max_execution_time = 120 ”
Also, we’ve increased the WordPress memory by adding the below code in the wp-config.php file located in the public_html folder.
” define( ‘WP_MEMORY_LIMIT’, ‘512M’ ); define( ‘WP_MAX_MEMORY_LIMIT’, ‘512M’ ); ”

On the booking form, you are using a date picker plugin which is responding slow (around 30sec).

Since there is an issue with your date picker plugin, you should look into that to try and figure out what is causing the slow response or contact a web developer for further assistance.

Nikola Loncar Staff answered 4 years ago

Hi, I have tried once again on your site and it is looking much better now. Calendar Table is populated within 3s. I will see how to improve speed from EA side as well.

Best regards,
Nikola

lknhan answered 4 years ago

Hi Nikola & Craig. Very very slowly.  http://www.excelheating.co.uk/booking/    Jeg liker this plugin, men run very slwoly. Can you fix Nikola?

Nikola Loncar Staff replied 4 years ago

There will be new option that will turn off that whole calendar request.

Best regards,
Nikola