We are experiencing customers that call and say they are getting a cancellation email immediate after booking an appointment. Checking the schedule and their appointment is on the calendar.
When exporting the logs it appears there are two appointments. One confirmed and one canceled. Any thoughts
Hi Dave, this is because Mail Server for those addresses are opening links that are inside email and by doing that triggering cancel action. I will check if I can block such thing.
Are you referring to the emails that are sent to the customer or the admin emails? The emails sent to the customer do not have a link to cancel in them like the admin emails do. Do you suspect its a random thing happening with the admin emails?
Yes, try removing cancel link from admin email template as for testing purposes.
So its not in the admin email template…Its in the email that is sent with all the details. Is there a way to edit this template? I don’t see a way but i may be missing it somewhere.
Service Hair Cut
Date May 28, 2019
Start 9:00 am
End 9:30 am
Created 2019-05-27 06:07:55
Description test appt troubleshooting cancel issue
– Confirm appointment
– Cancel appointment
That is default if admin template is empty. Just alter that 🙂
Ok Perfect…Thanks. I will give it a try and let you know. Thanks for the awesome quick support.
So I removed the links in the admin email yesterday. We received a customer who received a cancellation without any one cancelling it. 4158 Location Specialty Cuts Rome 5/31/2019 17:15:00 18:00:00 5/31/2019 canceled 25 220.127.116.11 42a572b9777e1b0769811ba3fe45d93a The usual ya know!! phone Sheldon email@example.com
Cancel is only passible via mail link. There is no other option for client to do that. Was that new event?