problems with costumer mails

Support forumCategory: Questionsproblems with costumer mails
Andrea Honer asked 4 years ago
andrea_honer replied 4 years ago

sorry, colums got confused… once again…
Hi, i have problems to receive the notification about costumer appointment:
test email was ok;
when i mxself try to set an appointment, i get an email notification about the request.
but when some one else set an appointment, there is no notification, except in plug in itself.
what could be the problem?

2 Answers
Nikola Loncar Staff answered 4 years ago
Hi, can you please check EA > Settings > Tools page to see if there are any error regaring email. Can you please share the link to that page so I can check? Best regards, Nikola
andrea_honer replied 4 years ago

Hi Nikola,
here is the link to my site
https://trimmerei.at/terminanfrage/

i got somne errors, causing “canceled appointments” but i canceled none!

Thx for yr. help

———— ERROR #97 ————
TYPE: MAIL
ERRORS: {“wp_mail_failed”:[“You must provide at least one recipient email address.”]}
ERRORS_DATA: {“wp_mail_failed”:{“to”:[“”],”subject”:”Terminanfrage 51″,”message”:”\n\n \n \n \n \n Lieber Kunde!\nIch muss Ihren Termin\u00a0 \nam April 30, 2020 \nin der Zeit von 3:00 pm – 4:00 pm\nzum Scheren 90 min \nIhres Lieblings leider absagen!\n\u00a0\nTierischen Dank f\u00fcr ihr Verst\u00e4ndnis,\nAndrea\ntrimmerei.at\n \n”,”headers”:[],”attachments”:[],”phpmailer_exception_code”:2}}
———- ERROR #97 END ———-

———— ERROR #96 ————
TYPE: MAIL
ERRORS: {“wp_mail_failed”:[“You must provide at least one recipient email address.”]}
ERRORS_DATA: {“wp_mail_failed”:{“to”:[“”],”subject”:”Terminanfrage 3109″,”message”:”\n\n \n \n \n \n Lieber Kunde!\nIch muss Ihren Termin\u00a0 \nam Februar 28, 2022 \nin der Zeit von 12:30 pm – 2:00 pm\nzum Scheren 90 min \nIhres Lieblings leider absagen!\n\u00a0\nTierischen Dank f\u00fcr ihr Verst\u00e4ndnis,\nAndrea\ntrimmerei.at\n \n”,”headers”:[],”attachments”:[],”phpmailer_exception_code”:2}}
———- ERROR #96 END ———-

andrea_honer replied 4 years ago

another error: where i have to change adress: in yr plugin or in WP, and WHERE?
and i choosed timezone: de, but do not work. appointment is 15-16 and calender shows 17-18-00
———— ERROR #23 ————
TYPE: MAIL
ERRORS: {“wp_mail_failed”:[“Invalid address: (setFrom) trimmerei.at Andrea Honer”]}
ERRORS_DATA: {“wp_mail_failed”:{“to”:[“office@trimmerei.at”,”office@trimmerei.at”],”subject”:”Neue Terminanfrage 10″,”message”:”\n\n \n \n \n \n Terminanfrage\n10, Januar 17, 2020, 12:00 pm, 1:30 pm, unbest\u00e4tigt\nScheren 90 min\nandrea@honer.at, honer, 069913189926, springer, scheren\n \n”,”headers”:[],”attachments”:[],”phpmailer_exception_code”:0}}
———- ERROR #23 END ———-

Nikola Loncar Staff answered 4 years ago
Hi Andrea, by looking at last log: value set From is wrong : “Invalid address: (setFrom) trimmerei.at Andrea Honer”]. Can you please go to EA Settings > Customize page and there for value Send from put valid value, for example: Some Name<email@gmail.com> Regarding time zones. You need to alter that inside WordPress Settings > General page. Select time zone with name instead of selecting UTC+offset.
Best regards, Nikola