Support forumCategory: QuestionsProblems with 2-way sync w/ Google Calendar
matthew_martin asked 4 weeks ago

Hello,
I’ve added your extension plugin for syncing with my client’s Google Calendar, but I’m running into issues. Everything works fine when creating an appointment via the form and plugin. Confirming via email or the EA plugin updates appointments on the Google Calendar correctly.
However, I’m running into issues with events created on the Google Calendar not syncing back to EA. I can check the logs and it appears that the cron job sees the appropriate number of events on the Google Calendar, it just doesn’t sync that data back to EA. 
The client’s hosting doesn’t offer access to the system scheduler, so I’m using https://cron-job.org/en/ to execute the cronjob consistently.
Hoping for a little guidance on what I should check next to get this resolved.
 

Nikola Loncar Staff replied 4 weeks ago

Hi, have you set advance sync mappings between services, workers, locations on one side and Google Calendars on other inside Extension settings?

Best regards,
Nikola

matthew_martin replied 3 weeks ago

Yes, I’ve connected the extension to the client’s Google Calendar via the settings in the extension plugin. Their client ID and secret have been added and I was able to authorize their Google account.

When I click “Add Calendar” under “Advanced Calendars Sync”, I can see all the calendars created on their Google Calendar and I’ve selected a new one I created for testing. I have the other settings (location, service, worker) set to any as I was assuming that would pick up any appointment scheduled that I’ve setup through the “Connections” tab.

matthew_martin replied 3 weeks ago

I tested this again and everything seems to work in regards to EA syncing to the Google Calendar. However, canceling/deleting an appointment from the Google Calendar will not update the status of an appointment in EA itself. Likewise, other appointments made in Google Calendar do not appear in EA and do not block hours from being selected when requesting a new appointment via EA.

2 Answers
Nikola Loncar Staff answered 3 weeks ago

Hi Martin,

can you please create temp access for me so I can check what is going on.

Best regards,
Nikola

matthew_martin replied 3 weeks ago

Yes. Can you provide me with an email and I’ll send you the temp login credentials.

Nikola Loncar Staff replied 3 weeks ago

Hi, email address is nikolanbg[at]gmail[dot]com

matthew_martin answered 2 weeks ago

Just wanted to note that I figured out my issue.
In the Connect Extensions advanced settings, I had added the Google Calendar with “any” worker. That didn’t seem to work right and when I chose the actual worker and re-added the same calendar then it started syncing the Google Calendar back to the EA plugin.