Support forumCategory: BugsProblem with busy slots and reservation at all
Rehios Szymon asked 2 months ago
Over 2 weeks ago I purchased the paid version of Easy Appointments. 
Unfortunately, the program does not work properly. It is difficult to identify any algorithm of the problem.
Each time the system makes a wrong booking.
Sometimes it blocks too many slots, sometimes too few. Other times, it doesn't block the reserved slots at all.
I have several services.
These are services of 15 minutes, 30 minutes, 45 minutes and 60 minutes.
One employee can only perform one service at a time.
Unfortunately, the program does not take this into account, despite the correct settings. Before that, I used the free version for 2 years and I know the program fairly well. I checked everything in the settings that I could check, the problem still exists.
Please help.
marzio_maracani replied 2 months ago

I also have a similar problem.
A worker can do two different services at the same time (eg Schampo and Hair cut) according to customer requests. The system does not prevent double booking at the same time and this is an ERROR.

4 Answers
Nikola Loncar Staff answered 2 months ago

Hi, there is main settings for calculating the busy slots. Depending on selection it will decide whether that slot is free or booked. Can you please check what is selected option there. It in EA settings page.

Best regards,
Nikola

marzio_maracani answered 2 months ago

Worker, Locatio and Service.

marzio_maracani answered 2 months ago

I solved it by changing the value to exclusive for worker.
Problem solved.
Thank you

Nikola Loncar Staff answered 1 month ago

I have send you the comment, on that previous message.

Best regards,
Nikola