Support forumCategory: Questionsproblem-with-2-way-sync-google-calendar
MR.FR asked 5 years ago

Can not see the appointments added from google calendar in EA. Availability is always displayed for the customer in EA while I am busy on google calendar. How to correct this. Thank you

7 Answers
Nikola Loncar Staff answered 5 years ago

Hi,

there can be couple of issues there. First your WordPress cron is not connected to the system scheduler on your hosting, you can see notification inside Extension plugin on top of the page.

Other thing is settings inside Google Calendar section that are preventing sync back to the EA. Make sure that you select default location and service. Also set sync interval as well as Advanced Calendars sync section.

Best regards,
Nikola

MR.FR replied 5 years ago

hi,
where can I find Advanced Calendars sync?. How to configure Advanced Calendars sync?

Best regards

Nikola Loncar Staff answered 5 years ago

Hi,
you see it inside this screenshot:

Advanced Calendars sync is on the bottom of settings. There you need to connect Service/Location and Worker to particular Google Calendar. For example you can have separate Calendars for each service or each Worker that you have etc.
 
Best regards,
Nikola

MR.FR answered 5 years ago

I did it but when I add appointments on Gcal, it does not block on EA. by updating my appointments on EA, the appointment does not appear. How to correct this?

Nikola Loncar Staff answered 5 years ago

Do you have any notification on top of the Extension settings page. Something like this:

Best regards,
Nikola

MR.FR answered 5 years ago

Yes this message appears, how to correct that. Help me, it’s urgent.

Nikola Loncar Staff answered 5 years ago

Hi,

if you have CPanel on your hosting it’s just a couple of minutes for setting it up. Here is simple video for doing that :

also here is official WordPress guide for doing that : https://developer.wordpress.org/plugins/cron/hooking-into-the-system-task-scheduler/

If you still have an issue with setting things up I can help you with it.

Best regards,
Nikola

MR.FR answered 5 years ago

 I’m sorry, but i don’t have a Cpanel. Do you have another methode to setub con job. I bought the plugin and everything works except adding the reservation on Gcal. 
Bests regards