Support forumCategory: QuestionsPre-Purchase Question – Installation Issue
TonySardo asked 11 months ago

Hi,
I have installed the plugin, activated it and see nothing when I click on any links 1. Locations / 2. Settings.
Any idea what could be causing this.
As far as appointment timings issue.
I have one location and one employee.
They offer 6 services.
Times vary as follows:
Service 1 – 20 minutes
Service 2 – 20 minutes
Service 3 – 15 minutes
Service 4 – 15 minutes
Service 5 – 30 minutes
Service 6 – 40 minuites
The employess wnats to offer all services within a working day with no gaps.
How can this be achieved?
Thanks

6 Answers
Nikola Loncar Staff answered 11 months ago

Hi Tony, add one location and one worker there. Create those 6 services with those times. Go to Connection settings and add in bulk connections by selecting all 6 services. Inside those connections set working hours that you want and set them to be Working.

Best regards,
Nikola

TonySardo answered 11 months ago

Hi Nikola,
Thank You very much for your reply.
I have managed to setup the 6 services.
The problem I am having is I have done a test booking of service 6 (this is 40 mins).
I have booked it from 09:00am – 09:40am.
I want to book another service straight after at 09:40am, but I get different starting times when I select any other service.
How do I book any other service at 09:40am onwards.11
Thanks
Tony
 

Nikola Loncar Staff answered 11 months ago

Hi Tony, set Slot step to be 40 minutes in that case.

Best regards,
Nikola

TonySardo answered 11 months ago

Hi Nikola,
Do I set the slot step to 40 on all services? or Just the 40 minutes service.
Currently set as follows:
            Duration Slot Step
Service 1     40        5
Service 2     30        5
Service 3     15        5
Service 4     15        5
Service 5     20        5
Service 6     20        5
Are all the PayPal issues sorted? I see users saying there are problems with it.
And do you have to delete appointments regularly?
I am ready to order once you can confirm all of the above.
How quick do I get the full plugin once ordered?
Thanks
Tony

TonySardo answered 10 months ago

Hi Nikola, Still waiting for a reply. Please can you reply ASAP. I am interested in buying your plugin.   Thanks Tony

Nikola Loncar Staff answered 10 months ago

Hi Tony, you are right slot step should be 5 minutes in that case. Because in other case it can leave gaps. Regarding PayPal issues it should be fine now. Regarding deleting appointments it can be done by the system. Deleting appointments that are more then 6 months old. After you order it will be sent to you right away.

Best regards,
Nikola