notification of cancellation of appointment to worker not working

Support forum › Category: Questions › notification of cancellation of appointment to worker not working
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waseem asked 10 months ago
Hi, When an appointment is booked through frontend or backend a notification email generated to inform customer about booking, When we checked "Send email to worker" checkbox from setting this notification also sent to worker, but the issue is when an appointment is cancelled this is notified to customer perfectly by cancelled template but worker has same email notification that received on booking time
3 Answers
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Nikola Loncar Staff answered 10 months ago
Hi, can you please tell me what is the default status on appointment when it is created? Best regards, Nikola
waseem replied 10 months ago

default status is “confirmed”

Nikola Loncar Staff replied 9 months ago

Ok thanks, will check.
Nikola

waseem replied 9 months ago

any update about this issue

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waseem answered 9 months ago
Hi Nikola any update about this???
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Nikola Loncar Staff answered 8 months ago

Hi, you are right. EDIT this is same ADMIN email. It is the same in both cases. Do you want to receive customers email?

Best regards,
Nikola

waseem replied 8 months ago

Hello
I want cancelation email to worker after cancellation of appointment but now booking appointment notification is sent to worker after cancellation too.