Support forumCategory: Questionsnotification of cancellation of appointment to worker not working
waseem asked 2 months ago

When an appointment is booked through frontend or backend a notification email generated to inform customer about booking, When we checked “Send email to worker” checkbox from setting this notification also sent to worker, but the issue is when an appointment is cancelled this is notified to customer perfectly by cancelled template but worker has same email notification that received on booking time

3 Answers
Nikola Loncar Staff answered 2 months ago

Hi, can you please tell me what is the default status on appointment when it is created?

Best regards,

waseem replied 1 month ago

default status is “confirmed”

Nikola Loncar Staff replied 1 month ago

Ok thanks, will check.

waseem replied 1 month ago

any update about this issue

waseem answered 2 weeks ago

Hi Nikola any update about this???

Nikola Loncar Staff answered 2 weeks ago

Hi, you are right. EDIT this is same ADMIN email. It is the same in both cases. Do you want to receive customers email?

Best regards,

waseem replied 1 week ago

I want cancelation email to worker after cancellation of appointment but now booking appointment notification is sent to worker after cancellation too.