Support forum › Category: Questions › Not recieveing extention plugin after purchase
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Viktor Sellman asked 5 years ago

We just purchased the extension plugin but we aren’t receiving the promised zip file or confirmation email

gagendeepsing replied 5 years ago

Even I faced the same problem. Did not received zip file or any confirmation email.

Nikola Loncar Staff replied 5 years ago

@gagendeepsing Sorry for waiting new email was sent to you. There was delay on PayPal side so we have just now receive a payment notification.
Best regards,
Nikola

1 Answers
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Nikola Loncar Staff answered 5 years ago

Hi Victor,
 
sorry for that one. I will resend it right away.
 
Best regards,
Nikola

gagendeepsing replied 5 years ago

Hello Nikola,

Could you please also look into my problem? I have also not received plugin zip file.

Nikola Loncar Staff replied 5 years ago

hi I will check, looks like there is a half hour delay on emails.
Best regards,
Nikola

Nikola Loncar Staff replied 5 years ago

Sorry for waiting, PayPal notification arrived just now. New email was sent to you with plugin.
Best regards,
Nikola