Support forum › Category: Questions › Installed, been using now data lost?
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ems3mcshar asked 5 years ago

Hi,
Been using for a few weeks
All seemed fine but records are lost
I know the information entered was correct as I have the admin emails to confirm appointments 
I downloaded a CSV file and some of the data fields are transposed and the data is missing?
Any thoughts?
I did add an extra field after a few weeks and change connections as all seemed to go wrong there. I’m assuming the data had become corrupt and the way to make major changes is to reinstall and start again? Would I be correct here?
I also did notice an update was required quite soon after I installed, would this have been an issue?

2 Answers
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Nikola Loncar Staff answered 5 years ago

Hi,

you are using the latest version of Extension plugin? Can you tell me what data is missing? Appointments, custom fields or some other things?

Best regards,
Nikola

ems3mcshar replied 5 years ago

Your latest version

Complete entry lost but on the booking calendar shows that time slot as blocked

Latest version of WordPress to

The installation is very lean as it only runs this plugin

ems3mcshar replied 5 years ago

Version 1.12.3

ems3mcshar replied 5 years ago

WordPress 4.9

Nikola Loncar Staff replied 5 years ago

Are you using extension plugin or just EasyAppointments?

Best regards,
Nikola

ems3mcshar replied 5 years ago

Also doing a complete search of all entries and seems to be stuck loading tables

Nikola Loncar Staff replied 5 years ago

Looks like some kind of bug? Are there anything in PHP error log file on your hosting regarding that?

Best regards,
Nikola

ems3mcshar replied 5 years ago

just EasyAppointments

ems3mcshar replied 5 years ago

I have an identical test version that seems to be functioning perfectly but that was added later but is set up in the same way

ems3mcshar replied 5 years ago

I’m happy to remove your plugin and reinstall?
Just wondering if there is anything I should watch out for?

ems3mcshar replied 5 years ago

Sorry to push here but need to be sure this if there is anything I need to watch out for as need to have this working ASAP

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Nikola Loncar Staff answered 5 years ago

Hi, yes you can remove it and install it again without any issue. 🙂

Best regards,
Nikola

ems3mcshar replied 5 years ago

Just to let you know, I removed the plugin and reinstalled.
Re-configured and set-up
I’ll keep an eye on it and let you know if I have any more issues.

ems3mcshar replied 5 years ago

Just to let you know, I removed the plugin and reinstalled.
Re-configured and set-up
I’ll keep an eye on it and let you know if I have any more issues.