Support forumCategory: QuestionsHow to send cancellation e-mail to admin
danielle_van_wijngaarden asked 4 years ago

Hi Nikola,
First tnx for resending link for extension plug-in. It all seems to be working now.
I have another question. When a customer makes an appointment, both customer and admin receive a conformation e-mail.
But when a customer cancels an appointment, I can only send the confirmation of this appointment to the customer. I don’t see where and how I can also send the cancellation of the appointment to admin.
Because the editor for admin is already filled in with the text and custom fiels for the confirmation. Or can I use the same editorscreen for this?

Can you please help me out with this?

Kind regards
Danielle
 

2 Answers
Nikola Loncar Staff answered 4 years ago

Hi Danielle it should send email to admin as well. You have option to send email to worker email as well.

Best regards,
Nikola

danielle_van_wijngaarden replied 4 years ago

Hi Nikola,
Tnx for your reaction but it doesn’t exactly answer my question.
In short: where and how do I set up the cancellation e-mail to admin and worker when a customer cancels an appointment with the EA cancellation link?
Kind regards
Danielle

danielle_van_wijngaarden answered 4 years ago

Hi Nikola,
I am sure you are very busy but can you please find the time to answer the question?
My client needs this to function, so an asnwer would be much appreciated.

Kind regards
Danielle

Nikola Loncar Staff replied 4 years ago

Hi Danielle, I have tested it locally again and admin received both email once it was set to pending and one after user canceled email.

Best regards,
Nikola

Nikola Loncar Staff replied 4 years ago

Can you please check if there are some errors in error log file.

danielle_van_wijngaarden replied 4 years ago

I don’t think this is the answer.
What I mean is that when a customer cancels an appointment with #link_cancel#, the admin and worker get an e-mail that is the same as a new reservation. It doesn’t say “Cancellation”.
How do I manage this?
Please help, my client is getting frustrated, and I don;t know how to solve this.
Kind regards
Danielle

Nikola Loncar Staff replied 4 years ago

Hi Danielle, have you changed template for “Cancellation” inside EA Settings > Customize page? There is separate email template for each state.

Best regards,
Nikola

danielle_van_wijngaarden replied 4 years ago

Hi Nikola,

I have changed something in the custom e-mail notification and it seems to be working now!
What made it confusing is that i used the text “Reservation” together with the standard e-mail tags. So the subject of each e-mail looked like a reservation. So I just use the standard available tags now and that does the trick.
Tnx for now!

Nikola Loncar Staff replied 4 years ago

you’re welcome. ok let me know if there are new issues.

Best regards,
Nikola