I purchased the Extensions plugin, thank you for creating the plugin.
I’m having issues with overlapping time-blocks on booking an appointment. EA doesn’t show the correct available times according to the synced Google Calendar.
- WordPress 4.9.4
- Easy Appointments 2.1.4
- Easy Appointments Connect 0.9.6
- PHP 5.6
Steps I allready did:
- Synced Google account to EA plugin
- External CRON job setup
- Checked timezones on WordPress + Google Calendar + EA (00-24h)
- Set default location & service
- Setup 2 advanced calendars, both on primary calendar from Google Calendar
My current setup is as follow:
- 2 locations
- 1 service (45min)
- 1 worker
As far as booking goes, this seems to work fine, but times are overlapping exsisting events. The EA-calendar doesn’t care about exsisting events in the synced Google calendar.
Could you help me out?
can you please tell me do you have those events from Google Calendar in EA after sync? Also have you turn off option called Multiple work in EA Settings > Customize page?
Thank you for reaching out!
To answer your questions:
- Checked for “Multiple work” in EA settings and it was checked, so I unchecked and saved
- According to EA syncing, the first appointments that can be found are from 05-04-2018, this is incorrect according to the google calendar. I included some screenshots below
Hopefully we can figure this one out, if you need more screenshots just let me know!
can you please take screenshot of advance sync options inside Extension settings?
As requested, see screenshot below! For privacy reasons I blurred the info, the only difference are the locations, service and worker are the same.
Hi, this is looking fine. Have you set sync interval for example 5 minutes?
I took a screenshot of all the settings in the Connect [BETA] tab.
Sync interval is set to 5 minutes, the CRON job is also set to 5 minutes.
I thought I also include the latest LOG from the sync.
[2018-03-30 8:38:44.258301] [info] Sync started
[2018-03-30 8:38:44.258444] [info] Syncing events for Calendar: primary
[2018-03-30 8:38:44.258529] [info] Sync event within next 0
[2018-03-30 8:38:46.783160] [info] Fetched from Google Calendar 1565 events
[2018-03-30 8:38:51.024597] [info] Synced events : 1565
[2018-03-30 8:38:51.025017] [info] Total sync events : 1565
[2018-03-30 8:38:51.132719] [info] There are no new appointments needed to be send to Google Calendar
[2018-03-30 8:38:51.132805] [info] Sync Done
Kind regards, Thibaut
everything there looks good. Event sync is reported that it is imported 1565 events from Google Calendar. Just one thing if you have two Connections with same settings it will result with 2 booking slots. Do you see all those events (1565) within EA?
- I have two connections with almost the same settings, the only thing that is different is the “Service”
I checked the “Reservations”-menu item to see if all the reservations are inside EA, apperantly they are, see screenshot below.
thanks for latest screenshot. Sync is working fine. Looks like there are some settings issue. Can you please create a temp access for me? I will need to check particular time slot and why it is free.
With all due respect, I’m not in the position to give you access to the CMS. Because the site is allready online and it handles sensitive data about my client. This would be a potential great risk because appointments are being fetched from real-life data.
Is it not possible to help us remotely? I will provide you with all the data/screenshots you need.
I hope you understand.
Hi Thibaut, screenshare is totally fine 🙂 only to sync time for that. I am available tomorrow around 8PM UTC.
It’s allready been 5 days and my client is getting a bit frustrated about the fact that the plugin still doesn’t work.
I also didn’t receive a skype invitation from you for screenshare.
How are we going to fix this?
Hi sorry for that. Is it ok for 9PM UTC to have that meeting today?
Ok, I’ll put it in my agenda for today!