Support forumCategory: BugsForm Freezing, Appointment Blockouts not working on Wednesday, Max Character limit for text area
sosdesigns asked 10 months ago

Hi Nikola, 
As requested I have started a new thread. I now have 3 issues.

  1. The form freezes on mobile devices sporadically. Your suggestion was ”
    Hi, sorry about that but problem on mobile can be lost of connection that cause issues with EA. Only thing that can be done there is to re-try ajax request from that user for example 3 times. This is also thing that can be hard to trace because it can happen randomly. If you want we can add option to try again sending those user request if there is an error during previous call.
    Best regards,
    Nikola”

Can I please get this actioned so we can try and eliminate this freezing issue.
2. When the service ‘General Try-Ons’ is blocked out as the worker is listed as ‘not working’ on a Wednesday, it doesn’t appear to be working. It works fine for the ‘Specific Try-Ons’ which has been set up the same way. Dates that should be booked out are 26/1/2022 8am-8pm and 2/2/2022 between 9am-10.30am – https://lianasoutfithire.com.au/try-on-booking/
3. The client wants the textarea character limit to be extended to 1000 characters. Can you please advise how to do so?
I look forward to a fast response.
Many thanks,
Hayley

3 Answers
sosdesigns answered 10 months ago

Hi Nikola,
I opened a new request as you asked, and I am still waiting on a response a week later. Can you please get back to me ASAP with the solutions for above.
This issue has been going on MONTHS now, and this is extremely bad support

Nikola Loncar Staff answered 10 months ago

Hi, sorry for that. We will do next release within 24h with fix for that auto-retry issue.

Regarding text field it depends on database field size so it is not only frontend issue. Atm that limit is 500 chars.

Best regards,
Nikola

sosdesigns replied 10 months ago

Hi Nikola,

Is the release ready yet? I have the client waiting for an update.

How would I adjust the database field size?

sosdesigns answered 10 months ago

Hi Nikola,
Can i please have an urgent update on my requests please? This is becoming a joke now.