Support forumCategory: QuestionsEmail notifications are not working
Crystal asked 1 week ago

Hi there! I can’t find the answer in this forum so please help!  I have set workable emails in mail notifications in EA settings. But I and customer who complete the form cannot receive any notifications.  However, the test email can be received without an issue. The error log in tools is shown below for your information:
———— ERROR #63 ————
TYPE: MAIL
ERRORS: {“wp_mail_failed”:[“You must provide at least one recipient email address.”]}
ERRORS_DATA: {“wp_mail_failed”:{“to”:[“”],”subject”:”Reservation 19″,”message”:”<!DOCTYPE HTML>\n<html lang=\”zh\”>\n <head>\n <meta http-equiv=\”Content-Type\” content=\”text\/html;charset=UTF-8\”>\n <\/head>\n <body>\n <h3>\u9810\u7d04\u660e\u7d30\u5982\u4e0b\uff1a<\/h3>\n<p>\u500b\u4eba\u8cc7\u6599 \uff1a Apple4  , Australia , test<\/p>\n<p>\u9884\u7ea6\u65e5\u671f\u53ca\u65f6\u95f4 \uff1a 1\u6708 18, 2021 1:30 pm – 2:30 pm<\/p>\n<p>Service type : Online, Online<\/p>\n<p>&nbsp;<\/p>\n <\/body>\n<\/html>”,”headers”:[],”attachments”:[],”phpmailer_exception_code”:2}}
———- ERROR #63 END ———-
Kindly please look into it, thank you very much! Should you need further information please feel free to contact me, thanks!

1 Answers
Nikola Loncar Staff answered 2 days ago

Hi Crystal, looks like there is no field in form that holds email value. Do you have custom field with email type?

Best regards,
Nikola