Support forumCategory: QuestionsEasy Appointments connect
Geneva Polo Club asked 3 weeks ago

Dear Nikola,
We are building a new site and I would like to install the Easy Appointments connect plugin that we paid for. Please can you send over the installation files to the email on this account? Please let me know if you need further details.
According to your terms, as we have paid for the “Pro” extension, we are allowed 1h of premium support. Please can you confirm we have 1h left and how we can use it? Forum, e-mail, phone?
Thank you and kind regards.

Nikola Loncar Staff replied 3 weeks ago

Can you please provide more details about transaction so we can find it on PP.

Best regards,
Nikola

Geneva Polo Club replied 2 weeks ago

Hello Nikola, I’m not sure if we made the payment of if the developer did… Are you able to see the trasaction based on the user account I am logged in with? Please let me know. Thank you.

1 Answers
Nikola Loncar Staff answered 3 weeks ago

Hi, sorry for waiting. Will send you the new email right away. Regarding pro support it is hands on problem. So if you need additional settings support or some simple change within plugin.

Best regards,
Nikola

Geneva Polo Club replied 2 weeks ago

Hello Nikola, thanks for your answer! I did not receive it yet, maybe it’s blocked? Can you try again please? I’m not sure if you need more details on the transaction or not?

Geneva Polo Club replied 2 weeks ago

Good morning Nikola, would you be able to check it out please? Our payment was done in summer 2021. Thanks!

Geneva Polo Club replied 2 weeks ago

Sorry early 2022! Let me know if you need more details and what type please.