Support forumCategory: QuestionsDouble booking issue
Marco asked 7 months ago

Since recently it is possible to book an already booked timeslot.
We have not changed any settings and in the beginning (last year) it all worked fine.
We have one location, 5 services and 4 workers per service. In settings we have Busy slots are calculated by same: Worker, location and service.

cpsyctc replied 7 months ago

I can confirm I have the same problem and have been having it for several weeks at least now. It’s irritating and wasting clients’ time and my time. I used to be able to assume that if EA had offered an appointment for that slot and time that I could just confirm it, now I have to check each time I get the request for confirmation. Surely EA should just check if the worker (only ever me in my system) has any other confirmed booking impinging on that time slot, (or any pending booking?) and should show the time slot as unavailable so the client won’t ask for it? I agree that it feels as if something has changed some time in the not that distant past, that means this used to work but doesn’t now. Quite a priority issue. EA 3.7.3 on WP 5.9.1 on a Debian Linux server with PHP 7.3.31-1~deb10u1.

daniele replied 7 months ago

I have the same problem , people can book at the same timetable, so the plugin is useless if it works in this way. It was workink fine untill update 3.7.0 (2022-01-16)