Support forumCategory: QuestionsDoes cancelled booking and rebooking result in a PayPal/Stripe refund?
Wendy asked 5 years ago

Does cancelled booking and rebooking result in a PayPal/Stripe refund? Can the rescheduling be accomplished without involving money. Transaction fees for the first booking are not returned to the merchant. Rescheduling without involving a refund would save the merchant the cost of the transaction fees on the rebooking.

1 Answers
Nikola Loncar Staff answered 5 years ago

Hi,

for the refund you will have to do it by hand. It will just cancel the Appointment inside EA. If you want to reschedule it you can do it within Admin section.

Best regards,
Nikola