Support forumCategory: BugsCustom Form Fields Tags empty
Robert Ringseis asked 3 weeks ago

Hi,
i’m using the current version of your amazing plug-in, but i have the problem, that new added custom field tags are empty. In the Mail Notification tab following is showed:
Available tags: #id#, #date#, #start#, #end#, #status#, #created#, #price#, #ip#, #link_confirm#, #link_cancel#, #url_confirm#, #url_cancel#, #service_name#, #service_duration#, #service_price#, #worker_name#, #worker_email#, #worker_phone#, #location_name#, #location_address#, #location_location#, #email#, #name#, #phone#, #description#, ##, ##
 
I’ve tried it with the label name, but didn’t work in the email. I’ve also installed and run your plugin in several languages (en us and de) but it is always the same result.
 
Do i have register the tags tags or something?
 
Thanks for help!

4 Answers
Nikola Loncar Staff answered 3 weeks ago

Hi, looks like there are two empty tags ##, ## . That should not be like that. Can you please try edit those two custom form fields and apply changes.

Best regards,
Nikola

keith_nuber answered 3 weeks ago

Hello – I have the same issue, any time I add a custom field (or edit an existing one) it is not giving it a tag/variable name so I see “##” for every custom field I add but never gets the name.  I have tried deleting and re-adding, editing and giving a different name, but it still always gives me “##” as the value to use.  Any thoughts on what else I could try?  Oddly this only happens on 1 of the 2 sites I am using easy appointments on (great plugin by the way!).
 
Thanks!

Nikola Loncar Staff answered 3 weeks ago

Hi, there will be update asap. For now workaround is to edit each field and just click
on apply button there on custom field.

Best regards,
Nikola

Nikola Loncar Staff answered 3 weeks ago

Hi, can you please update EasyAppointments and just hit Save button again inside EA Settings > Customize page 🙂

Best regards,
Nikola