Support forumCategory: Questionsconfirmation-link failure: appointment cannot be confirmed
mounhar asked 1 year ago

I have a problem concerning the confirmation-link. When I click on the link the website opens but the message “Termin kann nicht bestätigt werden” (=Appointment can not be confirmed) is displayed. 
Nothing changes in the backend, the appointment is not confirmed, it remains on the state “Reservation”.
when I copy & paste the URL into the browser address line the same error occurs.
I have no idea how to troubleshoot this problem. what can I do now?
(Could there be a server configuration problem? I made a test-installation on an other webserver where everything was working fine…. No idea which difference between these webservers could cause the problem)

2 Answers
mounhar answered 1 year ago

I also tried to activate the confirmation-button on the confirmation page but the problem stays the same. the confirmatino button appears but klicking on it shows the message written above.

Nikola Loncar Staff answered 1 year ago

Can you please check what is the status of appointment? Only pending appointments can be confirmed.

Best regards,
Nikola

mounhar replied 1 year ago

It is “Reservierung” (in English “Reserved”) and is automtaically deleted after approximately one hour

mounhar replied 1 year ago

On my Testsystem it is “unbestätigt” = pending.

mounhar replied 1 year ago

I just saw that there is a field for standard status which is set to “Reserviert”. Now I changed it to pending and everything ist okay…

mounhar replied 1 year ago

another short Question: can I customize the look of the confirmation-dialouge?