Support forumcant-book-a-meeting-in-the-admin-panel
Vladimir asked 3 weeks ago

HelloToday I noticed that it is impossible to book a time in the admin panel. There was no such problem before. Now when I want to do it manually, it does not give the option to select the date and time. Help me figure out what the problem is.

5 Answers
Nikola Loncar Staff answered 3 weeks ago

Hi Vladimir, can you please check if you can book same slot via short code fronted form?

Best regards,
Nikola

leyako replied 3 weeks ago

Leyako Thats me who Asked (Vladimir)

leyako answered 3 weeks ago

Yes, I forgot to indicate that if you book through the website, then the booking goes through.
But then I cannot edit. But as an administrator, I sometimes need to do it manually.
There was no such problem before

Nikola Loncar Staff replied 3 weeks ago

Keep in mind that you can’t alter appointments that are in past. Only appointments that didn’t start can be edited.

Best regards,
Nikola

leyako answered 3 weeks ago

I can’t create a new meeting at all.
Previously, it was possible to create and edit.
As you can see in the screenshot, the DATE window does not display dates at all
The TIME window is generally inactive
At the same time, as shown below, the meetings were created from the site
https://prntscr.com/u6dgbc

leyako replied 3 weeks ago

Sorry, wrong screenshot.
Here is the correct screenshot

https://prntscr.com/yvr22e

Nikola Loncar Staff replied 3 weeks ago

Looks like there are some issue with date selection on that page. Can you please create a temp account for me so I can check right on the spot. Email is nikolanbg[at]gmail[dot]com?

Best regards,
Nikola

leyako replied 2 weeks ago

With pleasure. I sent you temporary access to the site by email

rirwin answered 1 week ago

Any news on this issue? Seems I have the same problem after updating to current version. Everything worked fine prior to update. Now no date-picker in admin when I add a new appointment and time field grayed out. Even for existing future dates the time field remains empty and greyed out. Frontend seems to be working fine.
Best regards, Ray
 

leyako replied 1 week ago

I made a new ticket on this issue and was contacted by Nikola. I gave him access to the site, he did something and it became possible to select the time, and the date must be entered manually. He did not explain and now it remains

rirwin replied 1 week ago

Site info and console log might provide some pointers:

### wp-core ###

version: 5.6.2

### wp-parent-theme ###

name: Avada (Avada)
version: 7.2.1

### wp-plugins-active (22) ###

404page – your smart custom 404 error page: version: 11.3.0, author: Peter Raschendorfer, Auto-updates disabled
Antispam Bee: version: 2.9.3, author: pluginkollektiv, Auto-updates disabled
Avada Builder: version: 3.2.1, author: ThemeFusion, Auto-updates disabled
Avada Core: version: 5.2.1, author: ThemeFusion, Auto-updates disabled
Better Search Replace: version: 1.3.4, author: Delicious Brains, Auto-updates disabled
Caldera Forms: version: 1.9.3, author: Caldera Forms, Auto-updates disabled
Caldera Forms Simple Captcha Field: version: 1.0.0, author: David Cramer for CalderaWP, Auto-updates disabled
Check & Log Email: version: 1.0.1, author: WPChill, Auto-updates disabled
Credit Tracker: version: 1.1.17, author: Labs64, Auto-updates disabled
Dashboard Notepad: version: 1.42, author: Stephanie Leary, Auto-updates disabled
Duplicator Pro: version: 4.0.2, author: Snap Creek, Auto-updates disabled
Easy Appointments: version: 3.4.3, author: Nikola Loncar, Auto-updates disabled
Enable Media Replace: version: 3.5.0, author: ShortPixel, Auto-updates disabled
Filter Admin Published Default: version: 1.3, author: Pigs Eating Hotdogs, Auto-updates disabled
Float Menu Pro: version: 3.6.2, author: Wow-Company, Auto-updates disabled
Loco Translate: version: 2.5.0, author: Tim Whitlock, Auto-updates disabled
Password Protected: version: 2.4, author: Ben Huson, Auto-updates disabled
Redirection: version: 5.0.1, author: John Godley, Auto-updates disabled
User Switching: version: 1.5.6, author: John Blackbourn & contributors, Auto-updates disabled
WP Mail SMTP: version: 2.6.0, author: WPForms, Auto-updates disabled
Yoast Duplicate Post: version: 4.1.1, author: Enrico Battocchi & Team Yoast, Auto-updates disabled
Yoast SEO: version: 15.9, author: Team Yoast, Auto-updates disabled

### wp-server ###

server_architecture: Linux 5.4.0-45-generic x86_64
httpd_software: Apache
php_version: 7.3.25 64bit
php_sapi: fpm-fcgi

### wp-database ###

extension: mysqli
server_version: 5.7.25-28

Console Log for admin page when adding an appointment:

jquery-migrate.min.js?ver=3.3.2:2 JQMIGRATE: Migrate is installed, version 3.3.2
DevTools failed to load SourceMap: Could not load content for chrome-extension://dafgdjggglmmknipkhngniifhplpcldb/browser-polyfill.min.js.map: HTTP error: status code 404, net::ERR_UNKNOWN_URL_SCHEME
settings.prod.js?ver=3.4.3:799 Uncaught TypeError: Cannot read property ‘dateFormat’ of undefined
at n.edit (settings.prod.js?ver=3.4.3:799)
at n.addNew (settings.prod.js?ver=3.4.3:517)
at HTMLDivElement.dispatch (jquery.min.js?ver=3.5.1:2)
at HTMLDivElement.v.handle (jquery.min.js?ver=3.5.1:2)
edit @ settings.prod.js?ver=3.4.3:799
addNew @ settings.prod.js?ver=3.4.3:517
dispatch @ jquery.min.js?ver=3.5.1:2
v.handle @ jquery.min.js?ver=3.5.1:2

rirwin replied 1 week ago

Hi leyako,
thanks for the reply. Let’s see how Nikola responds. Maybe the data I posted will prove helpful.
Regards, Ray

Nikola Loncar Staff answered 1 week ago

Hi, can you please paste the date format from General WP settings?

Best regards,
Nikola

leyako replied 1 week ago

Sorry, I don’t quite understand the idea.
We’re just saying that there is no more date picker as it used to be. Now you need to enter the date manually?

Nikola Loncar Staff replied 1 week ago

No, datepicker is here but there is something that is blocking datepicker from showing. Some plugin is interfering with EA 🙁

Best regards,
Nikola

rirwin replied 1 week ago

In my case date format from General WP settings is Custom: j. F Y

Best regards, Ray

rirwin replied 1 week ago

Using the pre-defined date setting has no effect. Will try deactivating plugins next.

rirwin replied 1 week ago

Interesting … never would have suspected this plugin to block datepicker: Check & Log Email

One important issue however remains: The time field below date field is still greyed out, therfore time settings neither be set nor edited in existing appointments. Time can only be set when adding an appointment through frontend form. All plugins except Theme Avada deactivated. Maybe some database issue when updating EA from 3.0x ?

rirwin replied 1 week ago

No change for various time formats in General WP Settings.

rirwin replied 1 week ago

Hi again Nikola, sorry for all the mesages! All is good now. Need to select dates with available slots of course. 🙂 Everything working fine. Thanks for your great plugin and dedicated support.
Best regards, Ray

leyako replied 1 week ago

Hello Nikola
I am also very surprised that the plugin was interfering with correct work. Disabled this plugin Check & Log Email and everything began to work correctly.

Tell me, will there be any solutions with this plugin?

Nikola Loncar Staff replied 6 days ago

Hi Check & Log Email plugin was making the issue with EA? That should be reported to them. Can you please tell me which version you have installed?

Best regards,
Nikola

rirwin replied 6 days ago

Sure. It’s the latest version 1.0.1!
Cheers, Ray