Support forumCategory: BugsAuto cancel
dovrell asked 7 months ago

Hi.
Hi. I have an issue that the appoinments are auto cancelled all the time. I have set the 2 step verification in settings. But it does not apply.
I built my own 2 step cancellation, but still they gets auto cancelled. 
Any suggestions?

dovrell replied 7 months ago

If the customer tries multiple times it seems to work.

1 Answers
Nikola Loncar Staff answered 6 months ago

Hi, best way for testing this is to disable mail notifications and then see if appointments are canceled. In most cases for auto cancel is due to mail servers trying to follow the links from mail.

Best regards,
Nikola

dovrell replied 6 months ago

Hi.

Thanks.

Ok, but is there a solution for the issue? My customers needs to get a confirmation email and be able to cancel the appointment.