Support forumCategory: QuestionsAppointments which have happened show as cancelled
stephan asked 4 months ago

Appointments which have happened are sometimes showing as “cancelled”.
It’s not always, only sometimes.
The customers actually do come (physically) and leave.
One has forwarded me a cancellation email they got.
I checked the web logs, they didn’t click cancel.
If I look at the previous bookings, there are many in a cancelled state.
I can’t think why… Thanks for your help.

stephan replied 4 months ago

Hi, sorry, the person I look after the website for is asking for an update. Can you think of anything that would cause this behaviour?
Thanks.