Appointments which have happened show as cancelled

Support forumAppointments which have happened show as cancelled
stephan Staff asked 2 years ago
Appointments which have happened are sometimes showing as "cancelled". It's not always, only sometimes. The customers actually do come (physically) and leave. One has forwarded me a cancellation email they got. I checked the web logs, they didn't click cancel. If I look at the previous bookings, there are many in a cancelled state. I can't think why... Thanks for your help.
stephan Staff replied 2 years ago

Hi, sorry, the person I look after the website for is asking for an update. Can you think of anything that would cause this behaviour?
Thanks.