Support forumCategory: BugsAllows double booking
Wayne Tanner asked 1 year ago

Recently Easy Appointments has started to allow double bookings which is not great. I have purchased the premium package. Using Google Calendars. It seems to sync what it feels like. And if there is an overlap on the times it allows another booking. Say I manually enter 10:15-11:00 in Google Calendar, it will allow me to book 10:00-10:45 as an example. I have checked other answers on here and none have worked out. I have added all the Google calendars to the Connect (Beat) tab under advanced calendar sync. I know the Cron job is running as I manually entered an entry in Google calendar and it sync’d but it doesn’t seem to have sync’d back when I deleted it. I’m at a loss. Sometimes it works and sometimes it doesn’t. Happy to privately give you access to the WordPress site so you can support it. My client is not very happy so if there is no resolution soon I will have to look into alternative solution. Then I may chase up for a refund. But would much prefer you help support. Thanks.
PS If it’s an issue with the Google — Easy Appointment connection which works sometimes so I don’t think so but you link on WordPress to the video goes to YouTube then says the video is private. (>>VIDEO TUTORIAL<< link)
PPS There is also a Cron job message but the link to that also does not work.
Are you still a running concern?

7 Answers
Nikola Loncar Staff answered 1 year ago

Hi Wayne, can you please create a temp account for me (nikolanbg[at]gmail[dot]com) so I can check what is going on inside settings. Also can you please provide me with example of date and time where appointment is created but you can overbook? Keep in mind that sync back from google calendar can take some time depending on a settings. For example if you have set sync interval of 15 minutes then in worst case it will be synced after 15 minutes leaving window of opportunity for overbooking.

Best regards,
Nikola

wayne_tanner answered 1 year ago

Hi Nikola
Did you receive my email last week? 
Thanks
Wayne

Nikola Loncar Staff answered 1 year ago

Hi Wayne, can you please send it again.

Best regards,
Nikola

wayne_tanner replied 1 year ago

Hi Nikola. I re-sent it yesterday. Have you seen it?

Nikola Loncar Staff answered 1 year ago

I am sorry, there is no email. Can you please send new email? There is no email, I have check spam folder.

wayne_tanner replied 1 year ago

Can you provide me with another email address as I have sent you 4 emails to what you said above. I have just sent it again direct from your link “nikolanbg[at]gmail[dot]com” obviously changing the @ and the dot! Copied and pasted.

Nikola Loncar Staff replied 1 year ago

I have received it. Thanks, will do the check and let you know.

Best regards,
Nikola

wayne_tanner replied 9 months ago

Hi Nikola.
I know this has been a while but I have been busy on other things but my client is getting more and more furstrated with the double bookings.
I am still having the same issues as the orginal message. Which basically is that if you create an appointment directly into Google Calendar, EA will not block off that time in the appointment form. This includes exact times and overlapping times. If you create an appointment from the EA form then the Google Calendar gets updated – so they are talking successfully. I can confirm that I am on the latest version of EA plugin and the Connect plugin.
Wayne

Marko Levičar answered 1 year ago

Hi Nikola, i have encoutered similar problem. I have noticed, that customers can book two different connections at overlaping time, which is not okay. Is there a setting to disable this? I would like to have 30min free time to prepare for new customer.
Best regards.
Mare

Nikola Loncar Staff answered 1 year ago

Hi Mare, you need to alter service settings and put block after vale of 30 minutes. Are those two connections for same service or for different ones?

Best regards,
Nikola

marko_levicar replied 1 year ago

Hi, I am sorry I didn’t check forum for a while.
It is for differrent service. I have diferrent massages and different time durations.

I have another question? Is it possible to make week turns for example one week morning scadule and second week afternoon scadule?
Thanks alot.

Mare

wayne_tanner answered 9 months ago

Hi Nikola.
I know this has been a while but I have been busy on other things but my client is getting more and more furstrated with the double bookings.
I am still having the same issues as the orginal message. Which basically is that if you create an appointment directly into Google Calendar, EA will not block off that time in the appointment form. This includes exact times and overlapping times. If you create an appointment from the EA form then the Google Calendar gets updated – so they are talking successfully. I can confirm that I am on the latest version of EA plugin and the Connect plugin.
Wayne