Support forumCategory: Bugsabandoned-status-email-notification
bizbuzz asked 3 years ago
Hello, We noticed that there is an option for the status of \'Abandoned\' but there is not an email template that we can edit for the email notifications. IF an admin changes the status to \'Abandoned\' an email is sent to the end user. We need to be able to edit this email to ensure that the right message is communicated as the default message in the body of the email is simply \"mail\". Please advise how we can edit that email. Thanks!!
1 Answers
Nikola Loncar Staff answered 3 years ago
Hi abandoned events are there because user has not fill out the form. So in that case EA don't have email address where to send the message. That is the reason why there's no email template for it. Best regards, Nikola