Support forum2 ways google not working / Refund
lukva asked 2 weeks ago

See my other question about 2 way synchronisation/ It is not working… When i blocked something in Google calendar, it seems not blocked when someone wants to book me….
Fethching seems ok (in the log files) but it is somewhere not working. 
Can i get money back if i get no answer? Because then it is unusefull.

6 Answers
Nikola Loncar Staff answered 2 weeks ago

Hi, sorry for waiting. Reason for that is EasyAppointments don’t know where to put those fetched appointments from Google Calendar. Can you please check that you have selected default location and service inside Extension Google settings also fill out advance sync options with mappings (at least you need to have selected worker instead of any).
 
Best regards,
Nikola  

lukva answered 2 weeks ago

it is frustrating if things are not working
So it seams that things are now fetched but blocks are still open. You can book on moments that are blocked in google calendar.
[2020-03-26 10:38:17.191864] [info] Syncing events for Calendar: primary
[2020-03-26 10:38:17.191922] [info] Sync event within next 0
[2020-03-26 10:38:18.822535] [info] Fetched from Google Calendar 1466 events
[2020-03-26 10:38:24.823594] [info] Synced events : 1466
[2020-03-26 10:38:24.823770] [info] Total sync events : 1466
[2020-03-26 10:38:24.852268] [info] There are no new appointments needed to be send to Google Calendar
[2020-03-26 10:38:24.852360] [info] Sync Done
hope you van help
 
default location is filled in (there is only one location)
Default service is empty
— 
Advanceded: 
selected is primary google calendar + location + worker
 
i tried other options etc. nothing works, …loosing time

Nikola Loncar Staff answered 2 weeks ago

If they are synced with EA then you will have to check how many slots there. Best way to check that is to go to Reports page and time overview there select service / location / worker and check free / taken slots.
 
Best regards,
Nikola

lukva answered 2 weeks ago

Ok solved! too much slots on connection. If you want some support or suggestions call me. 
Is it possible to export settings f.e. to another user or organisation. 

lukva answered 2 weeks ago

Sorry not completely solved. When i update, it shows correct if i select support for 15 min (on today you will see i’m always blocked from 18u-19u, but if i select support 1 hour… it shows me free?

Nikola Loncar Staff replied 2 weeks ago

Can you please check if option called multiple work it turned on in EA Settings > Customize page? If it is turned on please turn off and try again.

Best regards,
Nikola

lukva answered 2 weeks ago

Great, now working for what i want. Manual and instructions are not always clear… If you want we can help!

Nikola Loncar Staff replied 1 week ago

Hi, any help is more then welcome 🙂

Best regards,
Nikola