Support forumCategory: BugsUnwanted Block Time added before Appointment
Maud asked 2 months ago

Still need help,
Since few month, there is a problem – before any reservation it automatically adds additional 60 or 90 mins block time. (I’m massage therapist and offer 3 duration / 45, 60 and 90 min). It cannot be decreased through any setting and cannot get rid off. I
set to:
Duration 60. Slot step 15. Block before 0. Block after 0. – and still, it adds additional  60 minutes block before – without being set up.. (or 90 min. before with a 90 min treatment).
I get the plugin in 2020, everything was fine, and now it’s a big problem – I lose a lot of working opportunities – as like I am free to work 1/2 time….
Thank you for your help, as it seems I m not the only one with this BIG PROBLEM

2 Answers
limo answered 2 months ago

Having the same issue, have my appointments setup in 20 minute and 40 minute intervals. If there are open slots at 9:30am and 9:50am, and there something booked at 10:10am, I can book my 20 minute services on 9:30am and 9:50am with no issue. However, if I try to book my 40 minute service at 9:30am, it shows 9:50 grayed out so I can’t book the 40 minute appointment there and overlap with the 10:10am (which is understandable), but the grayed out block (which is actually free) prevents me from scheduling the appointment, it comes up as an error message saying I can’t book that.

Nikola Loncar Staff answered 1 month ago

Hi Limo, can you please open EA Settings page and inside Form style and redirect section select to show time slots with start and end time (ex. 10:00 – 11:00)

Best regards,
Nikola