Unwanted Block Time added before Appointment

Support forumCategory: BugsUnwanted Block Time added before Appointment
Maud asked 12 months ago
Still need help,
Since few month, there is a problem – before any reservation it automatically adds additional 60 or 90 mins block time. (I’m massage therapist and offer 3 duration / 45, 60 and 90 min). It cannot be decreased through any setting and cannot get rid off. I
set to:
Duration 60. Slot step 15. Block before 0. Block after 0. – and still, it adds additional  60 minutes block before – without being set up.. (or 90 min. before with a 90 min treatment). I get the plugin in 2020, everything was fine, and now it’s a big problem – I lose a lot of working opportunities – as like I am free to work 1/2 time….
Thank you for your help, as it seems I m not the only one with this BIG PROBLEM
2 Answers
limo answered 12 months ago
Having the same issue, have my appointments setup in 20 minute and 40 minute intervals. If there are open slots at 9:30am and 9:50am, and there something booked at 10:10am, I can book my 20 minute services on 9:30am and 9:50am with no issue. However, if I try to book my 40 minute service at 9:30am, it shows 9:50 grayed out so I can't book the 40 minute appointment there and overlap with the 10:10am (which is understandable), but the grayed out block (which is actually free) prevents me from scheduling the appointment, it comes up as an error message saying I can't book that.
Nikola Loncar Staff answered 11 months ago
Hi Limo, can you please open EA Settings page and inside Form style and redirect section select to show time slots with start and end time (ex. 10:00 - 11:00) Best regards, Nikola