Time slot taken but no appointment

Support forumTime slot taken but no appointment
lzevon Staff asked 3 years ago
We have a time slot that is unavailable even though there is no record of an appointment. Is there a possibility someone started to book and then abandoned the process? How would I be able to free-up this time slot on a particular day (anything I can look for in the database, a SQL command I could run)?
1 Answers
Nikola Loncar Staff answered 3 years ago
Hi, yes that could be the case if you have option called auto reservation on. Also you can have blocked slots if you have connections that are set to not working. Best regards, Nikola
lzevon Staff replied 3 years ago

Auto reservations is unmarked. I did have connections were set to not working, but they were not in the current date range and I used them as a starting point for holidays to quickly edit and put in place when needed. I deleted all of those as a precaution and will see if this issue persists.