Support forumCategory: BugsReport Bug
Mandy asked 8 months ago

Hello Support,

I would like to report two bugs.

Working hours are set to 10.00 – 15.00
Service takes 2 hours (120mins)
Not working time from 12.30 – 13.00 (30 mins break)

Bug: Customer can not book service until 14.00 (instead of 13.00)
Bug: Customer can book service at 14.00, this should not be allowed as working hours finishes at 15.00.

Please advise.
Mandy

1 Answers
Nikola Loncar Staff answered 8 months ago

Hi Mandy, can you please set for service to have slot step value 30 minutes and check again?

Best regards,
Nikola

essenziale-beauty replied 8 months ago

Hi Nikola, I’ve gone through and done this thanks.

However, I still have the problem of over booking the timing.
Customers can still book the service up to 14.30 for a 2 hour service, the worker finishes at 15.00?

Please advise
Mandy.

essenziale-beauty replied 8 months ago

UPDATE** I’ve also found another bug:

When manually adding an appointment in system the booking calendar allows you to book past the working hours, by over 1 hour.

essenziale-beauty replied 8 months ago

UPDATE**
Slot Steps have been reduced (5-30 mins) for each Service duration time.
Busy Slot setting is set to ‘Worker’.

When manually adding an appointment in system the booking calendar works correctly (other than the over booking as above).

When booking on client side (website) you can not book the correct times, says unavailble.
Please advise.