Just purchased extension but not receiving download

Support forum › Category: Questions › Just purchased extension but not receiving download

schraeds asked 6 years ago

I purchased extension yesterday but have not received download link. The email I used with paypal was sean@refinedpixel.com

1 Answers

0 Vote Up Vote Down

Nikola Loncar Staff answered 6 years ago

Hi new email is on the way. Sorry for waiting. Best regards, Nikola

schraeds replied 6 years ago

Thanks for the reply but I have still not received the email / download link. I am trying to get installed for a client and our launch date is tomorrow. Can you please recheck that file got sent? Thanks.

Nikola Loncar Staff replied 6 years ago

Ok, I have just sent a new email. Please confirm that you have received it?

Best regards,
Nikola

schraeds replied 6 years ago

I have not yet received email, can you possibly email me at my other email address schraeds@gmail.com I can confirm paypal receipt number if you would like, maybe it is getting caught in my servers spam blockers.

Nikola Loncar Staff replied 6 years ago

Ok I have sent email also to that address 🙂

Best regards,
Nikola

schraeds replied 6 years ago

Thank you!! I received email, must be something with my mail server ugh. Sorry for the hassle, appreciate the prompt replies and patience!!