Support forumCategory: QuestionsIt shows "WordPress" on the Name of Email. Its looks Unprofessional
Vasu Arora asked 5 years ago

Everything is Working Fine. But In the Confirmation Email, The Name (which is usually above the Subject) shows “WordPress”. I am making Website for Hospital. It looks Unprofessional. Is there a Way to show the Actual Name of the Company?

0rgan1c4i replied 5 years ago

That has to do with wordpress configuration, you can use a plugin like this one https://es.wordpress.org/plugins/wp-simple-mail-sender/

2 Answers
Nikola Loncar Staff answered 5 years ago

Hi Vasu,
 
just use this format in that settings field Send from:
 

Some Name<some@email.com>
 
Best regards,
Nikola

Hong answered 5 years ago

Hi, I just tried this, it does not work, can you try on the latest version

Hong replied 5 years ago

got this error message.

———— ERROR #22 ————
TYPE: MAIL
ERRORS: {“wp_mail_failed”:[“Could not instantiate mail function.”]}
ERRORS_DATA: {“wp_mail_failed”:{“to”:[“fc-hong@hotmail.com”],”subject”:”Your appointment has been set – Your Appointment ID is 26″,”message”:”Dear Lilly\n \nYour appointment with Dr Lisa is pending has been set at Kuala Lumpur on 20\/12\/2017 at 1:00 pm\n \nShould you need to reschedule your appointment, please call us at 03-21165996\n \nAn email will be sent to you once your appointment is confirmed.\n \nThank you\n \nRegards\nSystem Administration\nP.s – If you are unable to make it at the appointed time, You may cancel your appointment here http:\/\/www.xpert-asia.com\/Wp1\/wordpress?_ea-action=cancel&_ea-app=26&_ea-t=d0b7332225e5e7b320117ba5700086e3″,”headers”:[],”attachments”:[],”phpmailer_exception_code”:2}}
———- ERROR #22 END ———-

Hong replied 5 years ago

Using Version 4.9.1

Nikola Loncar Staff replied 5 years ago

Hi Hong, do you have running email function on your hosting? Can you try for example to reset password? Do you get that email?

Best regards,
Nikola

Hong replied 5 years ago

Hi Nikola, It works when I set it to blank which the email will show it comes from wordpress and the email is wordpress@xpert-asia.com. But once i set that field to whatever data. it show in the error log and the email is not sent but the appointment get updated.

Hong replied 5 years ago

running email function on your hosting? Yes as without the setting it send out the email. but once we put in the Some Name or any other it will not send the email

Can you try for example to reset password? which password you refer to